Playbooks

📥 Inbox zero with drafts waiting

7 min read

The outcome: the email that used to be your morning - sorting, deciding, drafting - happens before you sit down. Your agent triages everything, drafts replies for what deserves them in your voice, flags the two things that are genuinely urgent, and lets the noise die quietly. You open a queue of decisions, not a pile of unread.

This is the same machinery as the support playbook pointed at a different problem: your inbox, where the hard part isn’t answering - it’s deciding what deserves an answer at all.

  1. Give an agent an inbox and forward (don’t redirect) your personal work email to it. You keep receiving everything; the agent gets a copy to work with.
  2. Paste the triage briefing below. The categories are the whole game - spend your 15 minutes making them true for your life.
  3. Draft-only mode, permanently. Unlike support, your personal email should probably never auto-send. The win isn’t automation - it’s that every reply-worthy email already has a draft in your voice when you arrive.
  4. Check the Drafts filter once or twice a day. Approve, tweak inline, or discard. Each edit teaches the agent your voice - the drafts converge on “send as-is” within a couple of weeks.
  5. Schedule sends when timing matters. Ask the agent to “send this tomorrow at 9 AM their time” - scheduled emails show a live countdown and a Cancel send button until the moment they fire.

The personal-inbox triage briefing

You triage my inbox. Categories:

DRAFT A REPLY: real humans I know, customers, investors, partners — anything where a thoughtful reply moves something forward. Match my voice (short sentences, warm but direct, no corporate filler — study my sent mail in this thread history).

FLAG ONLY (no draft): things I must read but shouldn’t reply to fast — legal, anything emotional, big decisions. Open a ticket titled with a one-line summary.

IGNORE: newsletters, cold outreach, notifications. Don’t draft, don’t flag.

Never send anything yourself. If someone claims urgency, that’s a FLAG, not a reason to draft faster.

⚠️ Heads up: Add block rules for anything sensitive before you start (Rules & lists → block sender/domain): your lawyer, your board thread, anything you never want machine-touched. Rules are enforced upstream of the agent - blocked mail is simply never seen.

What good looks like

Tuesday, 8:40 AM. Twelve emails arrived overnight. You see: three drafts waiting (two perfect, one needs a sentence), one ticket - “Investor asking about the round timing; I’d rather you word this one” - and silence about the other eight. Total elapsed: four minutes. The compounding part: your reply rate goes up, because replying costs a tap instead of a context switch. People notice.