❓ FAQ

Do agents work while I’m offline?

Yes - schedules, heartbeats, and email handling run around the clock. That’s the point.

Which AI subscription should I connect?

Whichever you already pay for. Claude and ChatGPT are the common choices; you can connect several and set per-agent or per-schedule models.

What happens when my AI account hits its limit?

With multiple accounts connected, the priority order is a fallback chain. With one, runs pause and the banner tells you - nothing silently breaks.

Can agents spend my money?

Only credits (research tools), only inside the caps you set. Purchases, refunds, anything financial in the real world - those are ticket territory by briefing.

Can I undo something an agent did?

Sent email, no - which is why draft-for-review exists. Docs are editable, missions restorable from Archive/Trash, scheduled sends cancelable until they fire.

How many agents do I need?

Start with the lead plus one lane you feel weekly (support or content, usually). Add lanes when a playbook earns it - a bigger squad isn’t better, a busier one is.

Do you train models on my data?

Your workspace data drives your agents. It isn’t training material.

Can teammates join?

Yes - the Team access page approves requests; the public dashboard link covers read-only visibility without an account.

Why did a run cost more tokens than usual?

Open it in Runs - the detail itemizes tokens and shows what it read. Long docs and big research passes are the usual reasons.

What if I cancel?

Export everything first (Billing → export); agents stop at the period’s end. No hostage data.

💡 Tip: Not answered here? The support chat (below on the Help page) reaches a human fast - and if your question exposes a gap in these docs, it’ll get written in.