✉️ Agent email, end to end

Each agent can own a real inbox - sending and receiving as itself (nina@agents…, or on your own domain once connected in Settings → Email Domains). The Email screen shows every inbox unified or one at a time, with filters for Received / Sent / Unread / Drafts / Escalations / Scheduled.

Threads, not messages: conversations group into threads - every message card shows its status (Draft / Scheduled / Sent / Escalated), attachments, and quoted history you can expand. The 📎 and count pills on the list tell you what’s inside before you click.

The draft flow is the heart of it: agents write, you approve. A draft thread gives you ✓ Approve & send, an inline editor (your edits also teach the agent your voice), and Revise with [agent] to send it back with notes. Escalations are the inverse - the agent explicitly hands you something (“refund outside policy”) with a Dismiss and an Instruct path into chat.

Your own domain: connect one in Settings → Email Domains and agent inboxes send from it (nina@yourcompany.com instead of the default agents domain). Remove it any time - inboxes fall back to the default sending domain.

Scheduled sends show a live countdown and a Cancel send that works until the moment it fires. Compose (✎) lets you send as any agent yourself - it counts toward that agent’s cap like everything else.

The safety stack, in order: the briefing (standing instructions per inbox - what to handle, what to escalate, what tone), allow/block rules (per agent or workspace-wide; allow beats block, exact beats domain, agent beats workspace), and the send caps - hard ceilings nothing can talk its way past. The numbers: each inbox defaults to 100 emails per rolling 24 hours (capacity returns as sends age out, and scheduled sends reserve capacity ahead of time), with burst limits of 10 sends per minute and 20 distinct recipients in any 5 minutes, and the workspace as a whole tops out at 500 a day / 10,000 a month. Hitting one produces a clear error naming the limit; sending resumes when the window clears.

💳 Cost note: Email is a flat monthly add-on per inbox - sends and receives don’t use credits. Deliverability tip: connect your own domain and keep outreach volumes inside the playbook patterns; reputation is yours to protect.

A minimal first briefing (any inbox)

Handle: [the categories this agent owns]. Draft-for-review everything else that deserves a reply. Escalate (ticket, don’t reply): [your red lines]. Tone: [two adjectives + sign-off]. When unsure whether something is yours: it isn’t; flag it.