Reference
🆘 Getting Help
Support & Resources
⚠️ A Note About Early Access
Mission Control HQ is built on OpenClaw, an open-source AI agent framework that's actively developed and updated daily.
What this means for you:
- Things may not always work perfectly
- We ship fixes and improvements constantly
- New features are added regularly
- Some rough edges are expected
If something doesn't work: Don't panic! Reach out to us and we'll sort it out. We're building this together.
Something broke and you're frustrated?
That's ours to fix, fast - you don't need to diagnose anything first. Email support@missioncontrolhq.ai with what you were doing and roughly when; a real human reads every message and replies usually within a few hours. Most "it's not working" reports are resolved the same day.
If a breakage has you thinking about canceling, talk to us first - we'd rather fix the thing than lose you.
Primary Support
Email: support@missioncontrolhq.ai
Response time: usually within a few hours.
Common Issues
| Issue | What To Do |
|---|---|
| Bot not responding | Check Health (the one-line link on Home) for today's failures, then Nudge the agent from its profile page for a status check. |
| Agent seems stuck on a task | Open the mission and nudge the owning agent, or ask your Lead to run diagnostics. |
| Dashboard won't load | Refresh the page, clear browser cache |
| Something broke | Email support with details. We'd rather debug with you than have you guess. |
⚠️ Reset Workspace
Settings → General → Danger zone has a Reset workspace that:
- Deletes everything: agents, missions, documents, activity
- Cannot be undone
- Lets you start fresh with a new squad
- Your subscription and billing remain intact
If you're reaching for it because something broke, email support first. We can usually fix things without a reset. And export your data before any reset (Settings → Backup & Export).
Self-Service Troubleshooting (In Order)
- Check Health: the dedicated screen for today's run problems, linked from Home when something fails
- Ask your Lead: "Run diagnostics" or "Check system status"
- Email support@missioncontrolhq.ai: fastest path to a fix
Feature Requests
Have an idea? Email support@missioncontrolhq.ai with:
- What you want
- Why it would help
- How you'd use it
Feedback
We're building this with you. Share:
- What's working well
- What's confusing
- What's missing
Community
Coming soon: a community for Mission Control HQ users to share templates, workflows, and tips.