Can I limit what agents can do in Gong?

Yes, twice over. The connection itself has an access level (Read-only, Read + write), and on top of that you can allow, scope, or deny each individual agent from the Integrations page.

Can I connect more than one Gong account?

Yes. Connect additional accounts from the same card and mark one as primary; agents use the primary unless a mission names a specific account.

How do I disconnect Gong?

Open Integrations, choose the account under Gong, and revoke it. Agents lose access immediately; nothing keeps working in the background.

CRM & Support

🎙️ Gong integration

Access levels: Read-only · Read + write · Verified July 15, 2026

Connect Gong once and every agent in your squad can work in it for you, with exactly as much access as you decide to give, and a receipt for every call it makes.

What your squad can do in Gong

Look things up, fetch all permission profiles; get call by id; get call transcript, and more.
Do real work, add call media v2 calls id media; add new call v2 calls; create activity scorecards report; create a new gong meeting v2 meetings, and more.
Run it on a schedule: any of the 52 available tools below can be part of a scheduled task or a mission.

How to connect

In your dashboard, open Integrations and find Gong.
Click Connect and pick an access level (we recommend Read-only): this is the ceiling for every agent.
Sign in to Gong in the window that opens and approve. You land back on the Integrations page with the account live.

You can change an account's access level any time under Manage. It applies instantly, no re-authorization. If the connection ever expires, the card shows Reconnect; one click re-authorizes the same account with the same settings.

Multiple accounts: connect as many as you need (say, yours and a client's). One is primary. Agents use it unless a mission says otherwise.

Access levels

The level you pick at connect time is enforced on our side for every agent call: an agent can never do more than the level allows, no matter what it's asked.

Level	What it allows
Read-only	Read call recordings, transcripts, users, analytics.	Recommended
Read + write	Also create CRM associations and write call data.

On top of the connection's level, every agent can be individually allowed, scoped down, or denied for this app from the Integrations page. Deny an agent and it doesn't even see the connection.

Every tool, in plain terms

The 52 tools agents use in Gong through Mission Control, and the lowest access level that includes each. Agents discover these themselves. You never have to name a tool; asking in plain language is enough. A few rows are marked "Not currently enabled": Gong offers them, but no access level includes them yet, so agents can't run them.

Tool	What it does	Access level
Add call media v2 calls id media `GONG_ADD_CALL_MEDIA_V2_CALLS_ID_MEDIA`	Adds a call media, recorded by a telephony system (PBX) or other media recording facility.	Read + write
Add new call v2 calls `GONG_ADD_NEW_CALL_V2_CALLS`	When using this endpoint, either provide a downloadMediaUrl or use the returned callId in a follow-up request to /v2/calls/{id}/media to upload the media file.	Read + write
Aggregate activity by period via api `GONG_AGGREGATE_ACTIVITY_BY_PERIOD_VIA_API`	Lists the aggregated activity of multiple users within the Gong system for each time period within the defined date range.	All levels
Aggregate user activity statistics `GONG_AGGREGATE_USER_ACTIVITY_STATISTICS`	Lists the activity of multiple users within the Gong system during a defined period.	All levels
Assign prospects to flow `GONG_ASSIGN_PROSPECTS_TO_FLOW`	Use this endpoint to assign a number of prospects to a flow.	Read + write
Create activity scorecards report `GONG_CREATE_ACTIVITY_SCORECARDS_REPORT`	Retrieve all the answers for the scorecards that were reviewed during a specified date range, for calls that took place during a specified date range, for specific scorecards or for specific reviewed users.	All levels
Create a new gong meeting v2 meetings `GONG_CREATE_A_NEW_GONG_MEETING_V2_MEETINGS`	When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:meetings:user:create'.	Read + write
Create permission profile v2 permission profile `GONG_CREATE_PERMISSION_PROFILE_V2_PERMISSION_PROFILE`	Create a permission profile in a given workspace.	Read + write
Data privacy for phone number `GONG_DATA_PRIVACY_FOR_PHONE_NUMBER`	Shows the elements in the Gong system that reference the given phone number.	All levels
Delete a generic crm integration v2 crm integrations `GONG_DELETE_A_GENERIC_CRM_INTEGRATION_V2_CRM_INTEGRATIONS`	Deletes an existing generic CRM integration from the Gong platform.	Not currently enabled
Delete meeting `GONG_DELETE_MEETING`	Deletes a Gong meeting created via the Meetings API (Beta).	Not currently enabled
Delete users from call access list `GONG_DELETE_USERS_FROM_CALL_ACCESS_LIST`	Remove individual user access from calls. The request can only remove access previously given by the /v2/calls/users-access API. If a given user does not have access to the call, they will be unaffected. If a given user…	Not currently enabled
Erase data for email address `GONG_ERASE_DATA_FOR_EMAIL_ADDRESS`	Erase all data associated with an email address from Gong (GDPR compliance).	Not currently enabled
Erase data for phone number `GONG_ERASE_DATA_FOR_PHONE_NUMBER`	Given a phone number, this endpoint deletes from the Gong system any leads or contacts with a matching phone number or mobile phone number.	Not currently enabled
Fetch all permission profiles `GONG_FETCH_ALL_PERMISSION_PROFILES`	Returns a list of all permission profiles.	All levels
Get call by id `GONG_GET_CALL_BY_ID`	Fetch specific call metadata by call ID. Use when you need to retrieve detailed information about a specific call using Gong's unique identifier.	All levels
Get call transcript `GONG_GET_CALL_TRANSCRIPT`	Retrieve call transcripts from Gong. Use when you need to access the text content of calls with speaker information, timestamps, and topic categorization. Requires either a date range or specific call IDs to filter resu…	All levels
Get crm integration details `GONG_GET_CRM_INTEGRATION_DETAILS`	Retrieves details of generic CRM integrations registered with Gong.	All levels
Get crm objects v2 crm entities `GONG_GET_CRM_OBJECTS_V2_CRM_ENTITIES`	Retrieves specific CRM objects by their IDs from Gong's CRM integration.	All levels
Get flow prospects `GONG_GET_FLOW_PROSPECTS`	Retrieve Gong Engage flows assigned to specified prospects.	All levels
Get interaction statistics `GONG_GET_INTERACTION_STATISTICS`	Retrieve interaction trend statistics for users based on calls with Whisper enabled.	All levels
Get permission profile `GONG_GET_PERMISSION_PROFILE`	Returns a permission profile.	All levels
Get request status v2 crm request status `GONG_GET_REQUEST_STATUS_V2_CRM_REQUEST_STATUS`	The GetCRMRequestStatus endpoint retrieves the current status of CRM integration requests in the Gong platform.	All levels
Get user by id `GONG_GET_USER_BY_ID`	Retrieve individual user details by user ID.	All levels
Get user settings history `GONG_GET_USER_SETTINGS_HISTORY`	Retrieve historical changes to a user's settings.	All levels
List all coaching metrics v2 coaching `GONG_LIST_ALL_COACHING_METRICS_V2_COACHING`	List all of the coaching metrics of a manager.	All levels
List all company workspaces v2 workspaces `GONG_LIST_ALL_COMPANY_WORKSPACES_V2_WORKSPACES`	Returns a list of all workspaces including their details.	All levels
List all users v2 users `GONG_LIST_ALL_USERS_V2_USERS`	List all of the company's users. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:users:read'.	All levels
List call outcomes `GONG_LIST_CALL_OUTCOMES`	Retrieve all available call outcomes defined in Gong.	All levels
List flow folders `GONG_LIST_FLOW_FOLDERS`	List all Gong Engage flow folders with visibility types.	All levels
List folder calls `GONG_LIST_FOLDER_CALLS`	Given a folder id, this endpoint retrieves a list of calls in it.	All levels
List gong engage flows v2 flows `GONG_LIST_GONG_ENGAGE_FLOWS_V2_FLOWS`	Engage flows have the following visibility types: * Company: visible to everyone in the company, can only be edited by users with edit permissions.	All levels
List schema fields v2 crm entity schema `GONG_LIST_SCHEMA_FIELDS_V2_CRM_ENTITY_SCHEMA`	Retrieves schema fields for a specific CRM object type within a Generic CRM integration.	All levels
List scorecards `GONG_LIST_SCORECARDS`	Retrieve all scorecards within the Gong system.	All levels
List tasks `GONG_LIST_TASKS`	Retrieve Engage tasks assigned to a specific user with filtering options.	All levels
List users by filter v2 users extensive `GONG_LIST_USERS_BY_FILTER_V2_USERS_EXTENSIVE`	List multiple Users. When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:users:read'.	All levels
Manage user call access `GONG_MANAGE_USER_CALL_ACCESS`	Retrieves a list of users who have been granted individual access to specific calls through the API.	All levels
Post a digital interaction v2 digital interaction `GONG_POST_A_DIGITAL_INTERACTION_V2_DIGITAL_INTERACTION`	When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:digital-interactions:write'.	Read + write
Post day by day activity stats `GONG_POST_DAY_BY_DAY_ACTIVITY_STATS`	Retrieve the daily activity of multiple users within the Gong system for a range of dates.	All levels
Register crm integration `GONG_REGISTER_CRM_INTEGRATION`	Updates an existing CRM integration in the Gong platform.	Read + write
Report content share event `GONG_REPORT_CONTENT_SHARE_EVENT`	Push content share engagement events to Gong's activity timeline.	Read + write
Report content view event `GONG_REPORT_CONTENT_VIEW_EVENT`	Log content view engagement events to Gong's activity timeline.	Read + write
Report custom engagement event `GONG_REPORT_CUSTOM_ENGAGEMENT_EVENT`	Report custom engagement events to Gong's activity timeline.	Read + write
Retrieve call data by date range v2 calls `GONG_RETRIEVE_CALL_DATA_BY_DATE_RANGE_V2_CALLS`	List calls that took place during a specified date range.	All levels
Retrieve data privacy info for email address `GONG_RETRIEVE_DATA_PRIVACY_INFO_FOR_EMAIL_ADDRESS`	Retrieves data privacy information for a third-party email address.	All levels
Retrieve filtered call details `GONG_RETRIEVE_FILTERED_CALL_DETAILS`	Lists detailed call data for calls that took place during a specified date range, have specified call IDs or hosted by specified users.	All levels
Retrieve library folders v2 library folders `GONG_RETRIEVE_LIBRARY_FOLDERS_V2_LIBRARY_FOLDERS`	Use this endpoint to retrieve a list of public library folders.	All levels
Retrieve logs data by type and time range v2 logs `GONG_RETRIEVE_LOGS_DATA_BY_TYPE_AND_TIME_RANGE_V2_LOGS`	List log entries that took place during a specified time range.	All levels
Retrieve manual crm call associations `GONG_RETRIEVE_MANUAL_CRM_CALL_ASSOCIATIONS`	Returns a list of all calls that were manually associated or re-associated with CRM account and deal/opportunity since a given time.	All levels
Retrieve tracker details v2 settings trackers `GONG_RETRIEVE_TRACKER_DETAILS_V2_SETTINGS_TRACKERS`	Retrieves details of all keyword trackers in the system or in a given workspace.	All levels
Retrieve transcripts of calls v2 calls transcript `GONG_RETRIEVE_TRANSCRIPTS_OF_CALLS_V2_CALLS_TRANSCRIPT`	DEPRECATED: Use GONG_GET_CALL_TRANSCRIPT instead.	All levels
Retrieve users from permission profile `GONG_RETRIEVE_USERS_FROM_PERMISSION_PROFILE`	Returns a list of all users whose access is controlled by the given permission profile.	All levels
Set user call access `GONG_SET_USER_CALL_ACCESS`	Give individual users access to calls. If a user already has access (perhaps the call was shared with them, or they have access through their permission profiles) the request will have no effect. When accessed through a…	Read + write
Unassign flows by crm id `GONG_UNASSIGN_FLOWS_BY_CRM_ID`	Unassign flows from prospects by their CRM Prospect ID.	Read + write
Update a gong meeting v2 meetings meeting id `GONG_UPDATE_A_GONG_MEETING_V2_MEETINGS_MEETING_ID`	When accessed through a Bearer token authorization method, this endpoint requires the scope 'api:meetings:user:update'.	Read + write
Update permission profile v2 permission profile `GONG_UPDATE_PERMISSION_PROFILE_V2_PERMISSION_PROFILE`	Update a permission profile.	Read + write
Upload crm objects v2 crm entities `GONG_UPLOAD_CRM_OBJECTS_V2_CRM_ENTITIES`	Uploads CRM entity data to Gong via LDJSON file.	Not currently enabled
Validate meeting integration `GONG_VALIDATE_MEETING_INTEGRATION`	Validates Gong meeting integration status for one or more users by their email addresses.	All levels

What agents can't do in Gong (yet)

Anything not in the table above. The tools mirror what Gong makes available to connected apps. If Gong doesn't expose an operation, agents can't perform it either.
If something you need is missing, there's usually a path: add the service's API key under Settings → Custom integrations and your agents can call it directly. See custom integrations & secrets. You can also ask your lead agent to open a ticket describing what it needs.

Using it in missions

Just ask in plain language: “check Gong for …”, “create … in Gong”, “every Monday, … ”, and the agent finds the right tool, runs it, and reports back with a receipt in your Runs ledger. Anything outward-facing (sending, posting, publishing) that a mission didn't clearly authorize comes back to you as a ticket first.

Troubleshooting

Agent says	What's happening	Fix
"Gong isn't connected"	No active connection (or this agent is denied)	Connect on the Integrations page; check the agent's per-app policy
"The connection has expired"	Gong ended the authorization (they all do periodically)	Click Reconnect on the account, same settings, one click
"I'm not allowed to do that"	The action is above the account's access level, or the agent is scoped down	Raise the level under Manage, or adjust that agent's policy
It did something unexpected	The ask was ambiguous (e.g. matched an existing item)	Be explicit, "create a NEW …", and give agents a working folder where relevant