Can I limit what agents can do in Zendesk?

Yes, twice over. The connection itself has an access level (Read-only, Read + write, Full access), and on top of that you can allow, scope, or deny each individual agent from the Integrations page.

Can I connect more than one Zendesk account?

Yes. Connect additional accounts from the same card and mark one as primary; agents use the primary unless a mission names a specific account.

How do I disconnect Zendesk?

Open Integrations, choose the account under Zendesk, and revoke it. Agents lose access immediately; nothing keeps working in the background.

CRM & Support

🎧 Zendesk integration

Access levels: Read-only · Read + write · Full access · Verified July 15, 2026

Connect Zendesk once and every agent in your squad can work in it for you, with exactly as much access as you decide to give, and a receipt for every call it makes.

What your squad can do in Zendesk

Look things up, get about me; get account settings; get active triggers, and more.
Do real work, create access rule; create apps installation; create apps notify; create autocomplete tags, and more.
Run it on a schedule: any of the 452 available tools below can be part of a scheduled task or a mission.

How to connect

In your dashboard, open Integrations and find Zendesk.
Click Connect and pick an access level (we recommend Read + write): this is the ceiling for every agent.
Sign in to Zendesk in the window that opens and approve. You land back on the Integrations page with the account live.

You can change an account's access level any time under Manage. It applies instantly, no re-authorization. If the connection ever expires, the card shows Reconnect; one click re-authorizes the same account with the same settings.

Multiple accounts: connect as many as you need (say, yours and a client's). One is primary. Agents use it unless a mission says otherwise.

Access levels

The level you pick at connect time is enforced on our side for every agent call: an agent can never do more than the level allows, no matter what it's asked.

Level	What it allows
Read-only	Read tickets, users, organizations, and other data.
Read + write	Read and create/update tickets, users, organizations.	Recommended
Full access	Full access including admin operations.

On top of the connection's level, every agent can be individually allowed, scoped down, or denied for this app from the Integrations page. Deny an agent and it doesn't even see the connection.

Every tool, in plain terms

The 452 tools agents use in Zendesk through Mission Control, and the lowest access level that includes each. Agents discover these themselves. You never have to name a tool; asking in plain language is enough.

Tool	What it does	Access level
Apply zendesk macro `ZENDESK_APPLY_ZENDESK_MACRO`	Preview how a Zendesk macro would affect a ticket without actually applying it.	Read + write, Full access
Autocomplete problems `ZENDESK_AUTOCOMPLETE_PROBLEMS`	Autocomplete problems in Zendesk. Use when you need to find problem suggestions based on a partial search text for ticket categorization or troubleshooting.	Read + write, Full access
Autocomplete users `ZENDESK_AUTOCOMPLETE_USERS`	Search for Zendesk users by name prefix using the POST /api/v2/users/autocomplete endpoint.	Read + write, Full access
Check host mapping validity for existing brand `ZENDESK_CHECK_HOST_MAPPING_VALIDITY_FOR_EXISTING_BRAND`	Check the host mapping validity for an existing brand in Zendesk.	Read + write, Full access
Count deleted users `ZENDESK_COUNT_DELETED_USERS`	Count deleted users in Zendesk. Returns the total number of deleted users. Use when you need to know how many users have been deleted for reporting, cleanup, or operational purposes.	Read + write, Full access
Count user ccd tickets `ZENDESK_COUNT_USER_CCD_TICKETS`	Count tickets where the specified user is CCD (carbon copy distribution).	Read + write, Full access
Count zendesk custom object records `ZENDESK_COUNT_ZENDESK_CUSTOM_OBJECT_RECORDS`	Count the number of records in a specific Zendesk custom object.	Read + write, Full access
Count zendesk organizations `ZENDESK_COUNT_ZENDESK_ORGANIZATIONS`	Count the number of organizations in Zendesk.	Read + write, Full access
Create access rule `ZENDESK_CREATE_ACCESS_RULE`	Create an access rule for a custom object in Zendesk.	Read + write, Full access
Create apps installation `ZENDESK_CREATE_APPS_INSTALLATION`	Install a Zendesk app in the account. Use when you need to add an app from the Zendesk marketplace or a private app to your Zendesk instance. You must provide the app_id and settings. This action is irreversible once in…	Read + write, Full access
Create apps notify `ZENDESK_CREATE_APPS_NOTIFY`	Send a notification to currently open instances of a Zendesk app.	Read + write, Full access
Create autocomplete tags `ZENDESK_CREATE_AUTOCOMPLETE_TAGS`	Search for Zendesk tags using autocomplete via POST request body.	Read + write, Full access
Create automation `ZENDESK_CREATE_AUTOMATION`	Create a new automation in Zendesk. Automations are business rules that automatically perform actions on tickets when certain conditions are met. Automations run server-side and don't require user interaction. Use this…	Read + write, Full access
Create bookmark `ZENDESK_CREATE_BOOKMARK`	Create a bookmark for a ticket in Zendesk.	Read + write, Full access
Create comment redaction `ZENDESK_CREATE_COMMENT_REDACTION`	Redact sensitive content from a ticket comment in Zendesk using the Agent Workspace method.	Full access
Create custom object bulk job `ZENDESK_CREATE_CUSTOM_OBJECT_BULK_JOB`	Create a bulk job to perform batch operations (create, update, delete, upsert) on custom object records in Zendesk.	Read + write, Full access
Create custom object record `ZENDESK_CREATE_CUSTOM_OBJECT_RECORD`	Create a new record for a custom object in Zendesk.	Read + write, Full access
Create custom object record attachment `ZENDESK_CREATE_CUSTOM_OBJECT_RECORD_ATTACHMENT`	Create an attachment for a custom object record in Zendesk.	Read + write, Full access
Create custom statuses `ZENDESK_CREATE_CUSTOM_STATUSES`	Create a new custom ticket status in Zendesk.	Read + write, Full access
Create deletion schedule `ZENDESK_CREATE_DELETION_SCHEDULE`	Create a new deletion schedule in Zendesk that automatically deletes records matching specified conditions on a schedule.	Read + write, Full access
Create dynamic content items `ZENDESK_CREATE_DYNAMIC_CONTENT_ITEMS`	Create a new dynamic content item with locale variants in Zendesk.	Read + write, Full access
Create dynamic content items variants `ZENDESK_CREATE_DYNAMIC_CONTENT_ITEMS_VARIANTS`	Create a new locale variant for an existing dynamic content item in Zendesk.	Read + write, Full access
Create end user identity `ZENDESK_CREATE_END_USER_IDENTITY`	Add an identity (email or phone) to an end user's profile in Zendesk.	Read + write, Full access
Create group memberships `ZENDESK_CREATE_GROUP_MEMBERSHIPS`	Create a group membership in Zendesk, assigning an agent to a group.	Read + write, Full access
Create imports tickets create many `ZENDESK_CREATE_IMPORTS_TICKETS_CREATE_MANY`	Bulk import tickets into Zendesk by posting up to 100 ticket objects at a time.	Read + write, Full access
Create many dynamic content items variants `ZENDESK_CREATE_MANY_DYNAMIC_CONTENT_ITEMS_VARIANTS`	Create many locale variants for an existing dynamic content item in Zendesk.	Read + write, Full access
Create many tickets `ZENDESK_CREATE_MANY_TICKETS`	Create many tickets in Zendesk in a single request.	Full access
Create many users `ZENDESK_CREATE_MANY_USERS`	Create many users in Zendesk in a single request.	Read + write, Full access
Create object trigger `ZENDESK_CREATE_OBJECT_TRIGGER`	Create a new trigger for a custom object in Zendesk.	Read + write, Full access
Create organizations tags `ZENDESK_CREATE_ORGANIZATIONS_TAGS`	Set organization tags in Zendesk by making a POST request to replace the tags on an organization.	Read + write, Full access
Create organization field `ZENDESK_CREATE_ORGANIZATION_FIELD`	Create a custom organization field in Zendesk.	Read + write, Full access
Create organization memberships `ZENDESK_CREATE_ORGANIZATION_MEMBERSHIPS`	Create a new organization membership in Zendesk by assigning a user to an organization.	Read + write, Full access
Create organization memberships create many `ZENDESK_CREATE_ORGANIZATION_MEMBERSHIPS_CREATE_MANY`	Create multiple organization memberships in Zendesk by posting up to 100 membership objects at a time.	Read + write, Full access
Create organization merge `ZENDESK_CREATE_ORGANIZATION_MERGE`	Merge two Zendesk organizations by combining all users, tickets, and data from the losing organization into the winning organization.	Full access
Create organization subscription `ZENDESK_CREATE_ORGANIZATION_SUBSCRIPTION`	Create an organization subscription in Zendesk.	Read + write, Full access
Create or update many users `ZENDESK_CREATE_OR_UPDATE_MANY_USERS`	Create or update multiple users in Zendesk in a single request.	Read + write, Full access
Create or update organization `ZENDESK_CREATE_OR_UPDATE_ORGANIZATION`	Create or update a Zendesk organization in a single operation.	Read + write, Full access
Create or update user `ZENDESK_CREATE_OR_UPDATE_USER`	Create or update a Zendesk user. If a user with the same email or external_id exists, it updates that user. Otherwise, it creates a new user. Use when you need to upsert user records - idempotent based on email or exter…	Read + write, Full access
Create push notification devices destroy many `ZENDESK_CREATE_PUSH_NOTIFICATION_DEVICES_DESTROY_MANY`	Bulk unregister push notification devices in Zendesk.	Full access
Create resource collections `ZENDESK_CREATE_RESOURCE_COLLECTIONS`	Create a resource collection in Zendesk. Use when you need to batch multiple operations on Zendesk resources (like tickets) into a single request. The API processes the collection as a background job and returns a job s…	Read + write, Full access
Create side conversation `ZENDESK_CREATE_SIDE_CONVERSATION`	Create a private side conversation on a Zendesk ticket.	Read + write, Full access
Create support address `ZENDESK_CREATE_SUPPORT_ADDRESS`	Create a new support address (recipient address) in Zendesk.	Read + write, Full access
Create suspended tickets export `ZENDESK_CREATE_SUSPENDED_TICKETS_EXPORT`	Export Suspended Tickets from Zendesk Support.	Read + write, Full access
Create ticket content pin `ZENDESK_CREATE_TICKET_CONTENT_PIN`	Create a ticket content pin in Zendesk. Content pins allow you to attach helpful resources like Help Center articles or external content directly to tickets for easy reference. Use this action when you need to: - Attach…	Read + write, Full access
Create ticket field `ZENDESK_CREATE_TICKET_FIELD`	Create a custom ticket field in Zendesk with various field types.	Read + write, Full access
Create ticket field option `ZENDESK_CREATE_TICKET_FIELD_OPTION`	Create or update an option for a dropdown or multiselect ticket field.	Read + write, Full access
Create trigger `ZENDESK_CREATE_TRIGGER`	Create a new trigger in Zendesk. Triggers are business rules that automatically perform actions on tickets when certain conditions are met. Unlike automations, triggers execute immediately when tickets are created or up…	Read + write, Full access
Create trigger categories job `ZENDESK_CREATE_TRIGGER_CATEGORIES_JOB`	Create a batch job for ticket trigger categories in Zendesk.	Read + write, Full access
Create trigger category `ZENDESK_CREATE_TRIGGER_CATEGORY`	Create a new trigger category in Zendesk. Trigger categories are used to organize and group triggers for better management. Use when setting up automated workflows or organizing business rules. This action creates a tri…	Read + write, Full access
Create users logout many `ZENDESK_CREATE_USERS_LOGOUT_MANY`	Log out multiple users in Zendesk by ending their active sessions.	Full access
Create users organization memberships `ZENDESK_CREATE_USERS_ORGANIZATION_MEMBERSHIPS`	Create a new organization membership for a specific user in Zendesk by assigning a user to an organization.	Read + write, Full access
Create users tags `ZENDESK_CREATE_USERS_TAGS`	Set tags on a Zendesk user via POST request to /api/v2/users/{user_id}/tags.	Read + write, Full access
Create user field option `ZENDESK_CREATE_USER_FIELD_OPTION`	Create or update an option for a dropdown or multiselect user field.	Read + write, Full access
Create user identity `ZENDESK_CREATE_USER_IDENTITY`	Add an identity to a user's profile in Zendesk.	Read + write, Full access
Create user profiles events `ZENDESK_CREATE_USER_PROFILES_EVENTS`	Store an event against a Sunshine user profile.	Read + write, Full access
Create view `ZENDESK_CREATE_VIEW`	Create a new view in Zendesk. Views are saved ticket filters that help agents organize and prioritize their work. They can filter tickets by conditions like status, priority, assignee, and more. Use this action when you…	Read + write, Full access
Create views preview `ZENDESK_CREATE_VIEWS_PREVIEW`	Preview a Zendesk view by constructing conditions and execution settings to see which tickets match.	All levels
Create views preview count `ZENDESK_CREATE_VIEWS_PREVIEW_COUNT`	Preview ticket count for a view in Zendesk.	Read + write, Full access
Create zendesk attachments `ZENDESK_CREATE_ZENDESK_ATTACHMENTS`	Upload a file attachment to Zendesk. Returns an attachment object with an ID that can be used to attach the file to a ticket comment. Use when you need to add files (documents, images, logs, etc.) to Zendesk tickets. Th…	Read + write, Full access
Create zendesk custom object `ZENDESK_CREATE_ZENDESK_CUSTOM_OBJECT`	Create a new custom object in Zendesk. Use when you need to define a new custom object type to store and manage custom data. The key is immutable once created, so choose carefully.	Read + write, Full access
Create zendesk custom object field `ZENDESK_CREATE_ZENDESK_CUSTOM_OBJECT_FIELD`	Create a new field for a custom object in Zendesk.	Read + write, Full access
Create zendesk group `ZENDESK_CREATE_ZENDESK_GROUP`	Create a new group in Zendesk. The group name must be unique within the account. Use when organizing agents into teams for ticket assignment and routing. Returns the full group object including the assigned ID, persist…	Read + write, Full access
Create zendesk import ticket `ZENDESK_CREATE_ZENDESK_IMPORT_TICKET`	Import a ticket into Zendesk with historical timestamps.	Read + write, Full access
Create zendesk organization `ZENDESK_CREATE_ZENDESK_ORGANIZATION`	Create a new organization in Zendesk. After creation, the organization ID is auto-assigned and returned. Verify the exact ID before performing downstream operations that target this organization. Multiple organizations…	Read + write, Full access
Create zendesk request `ZENDESK_CREATE_ZENDESK_REQUEST`	Create a new request in Zendesk. Use when an end user needs to submit a support request through the API. The request will be created with the provided subject, description, priority, and other optional fields. Returns t…	Read + write, Full access
Create zendesk target `ZENDESK_CREATE_ZENDESK_TARGET`	Create a target in Zendesk for triggering outbound integrations.	Read + write, Full access
Create zendesk ticket `ZENDESK_CREATE_ZENDESK_TICKET`	Create a ticket in Zendesk with full support for all ticket fields.	Read + write, Full access
Create zendesk ticket or voicemail ticket `ZENDESK_CREATE_ZENDESK_TICKET_OR_VOICEMAIL_TICKET`	Create a ticket in Zendesk via the voice/channel API endpoint.	Read + write, Full access
Create zendesk user `ZENDESK_CREATE_ZENDESK_USER`	Create a new user in Zendesk. Search for existing users first to avoid duplicate accounts with the same email. Use when you need to onboard a user with specific details.	Read + write, Full access
Create zendesk user field `ZENDESK_CREATE_ZENDESK_USER_FIELD`	Create a custom user field in Zendesk. Use when you need to define a new custom field to capture additional user data. Supports text, checkbox, dropdown, multiselect, date, integer, decimal, regexp validation, and looku…	Read + write, Full access
Delete access rule `ZENDESK_DELETE_ACCESS_RULE`	Delete an access rule for a custom object in Zendesk.	Full access
Delete automation `ZENDESK_DELETE_AUTOMATION`	Permanently deletes an automation in Zendesk.	Full access
Delete business hours schedule `ZENDESK_DELETE_BUSINESS_HOURS_SCHEDULE`	Permanently deletes a business hours schedule in Zendesk.	Full access
Delete custom object record attachment `ZENDESK_DELETE_CUSTOM_OBJECT_RECORD_ATTACHMENT`	Permanently deletes an attachment from a custom object record in Zendesk.	Full access
Delete custom object record by external id or name `ZENDESK_DELETE_CUSTOM_OBJECT_RECORD_BY_EXTERNAL_ID_OR_NAME`	Permanently deletes a custom object record in Zendesk by its external ID or name.	Full access
Delete deleted ticket `ZENDESK_DELETE_DELETED_TICKET`	Permanently deletes a soft-deleted ticket from Zendesk.	Full access
Delete deletion schedule `ZENDESK_DELETE_DELETION_SCHEDULE`	Permanently deletes a deletion schedule in Zendesk.	Full access
Delete group membership `ZENDESK_DELETE_GROUP_MEMBERSHIP`	Permanently deletes a group membership in Zendesk, immediately removing a user from a group.	Full access
Delete group memberships destroy many `ZENDESK_DELETE_GROUP_MEMBERSHIPS_DESTROY_MANY`	Bulk delete group memberships in Zendesk. Immediately removes users from groups. This action is irreversible, the memberships will be permanently deleted and cannot be recovered once removed. Use when cleaning up test d…	Full access
Delete macro `ZENDESK_DELETE_MACRO`	Permanently deletes a macro in Zendesk. This action is irreversible, the macro will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete macros or removing test data. Note: You…	Full access
Delete macros destroy many `ZENDESK_DELETE_MACROS_DESTROY_MANY`	Bulk delete macros in Zendesk. This action is irreversible, the macros will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete macros or removing test data.	Full access
Delete many automations `ZENDESK_DELETE_MANY_AUTOMATIONS`	Bulk delete automations in Zendesk. This action is irreversible, the automations will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete automations or removing test data.	Full access
Delete many object triggers `ZENDESK_DELETE_MANY_OBJECT_TRIGGERS`	Bulk delete triggers for a Zendesk custom object.	Full access
Delete many organization memberships `ZENDESK_DELETE_MANY_ORGANIZATION_MEMBERSHIPS`	Bulk delete organization memberships in Zendesk.	Full access
Delete many views `ZENDESK_DELETE_MANY_VIEWS`	Bulk delete views in Zendesk. This action is irreversible, the views will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete views or removing test data. Returns 204 No Content on…	Full access
Delete organizations tags `ZENDESK_DELETE_ORGANIZATIONS_TAGS`	Remove all tags from a Zendesk organization.	Full access
Delete organization field `ZENDESK_DELETE_ORGANIZATION_FIELD`	Permanently deletes an organization field in Zendesk.	Full access
Delete organization membership `ZENDESK_DELETE_ORGANIZATION_MEMBERSHIP`	Permanently removes a user from an organization in Zendesk by deleting the organization membership.	Full access
Delete organization subscription `ZENDESK_DELETE_ORGANIZATION_SUBSCRIPTION`	Permanently deletes an organization subscription in Zendesk.	Full access
Delete resource collections `ZENDESK_DELETE_RESOURCE_COLLECTIONS`	Delete a resource collection in Zendesk. Use when you need to remove a resource collection that is no longer needed. This action returns a job status that can be polled to track the deletion progress. This operation is…	Full access
Delete suspended tickets destroy many `ZENDESK_DELETE_SUSPENDED_TICKETS_DESTROY_MANY`	Permanently deletes multiple suspended tickets in Zendesk.	Full access
Delete target `ZENDESK_DELETE_TARGET`	Permanently deletes a target in Zendesk. This action is irreversible, the target will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete targets or removing test data. Note: D…	Full access
Delete tickets tags `ZENDESK_DELETE_TICKETS_TAGS`	Remove tags from a Zendesk ticket. This action is irreversible; once tags are removed, they cannot be recovered without re-adding them. Use when you need to clean up ticket tags, remove outdated labels, or clear all tag…	Full access
Delete ticket field `ZENDESK_DELETE_TICKET_FIELD`	Permanently deletes a ticket field in Zendesk.	Full access
Delete ticket field option `ZENDESK_DELETE_TICKET_FIELD_OPTION`	Permanently deletes an option from a ticket field in Zendesk.	Full access
Delete trigger `ZENDESK_DELETE_TRIGGER`	Permanently deletes a trigger in Zendesk. This action is irreversible, the trigger will be permanently deleted and cannot be recovered once removed. Use when cleaning up obsolete triggers or removing test data. Note…	Full access
Delete trigger category `ZENDESK_DELETE_TRIGGER_CATEGORY`	Permanently deletes a trigger category in Zendesk.	Full access
Delete users destroy many `ZENDESK_DELETE_USERS_DESTROY_MANY`	Bulk delete users from Zendesk by their IDs or external IDs.	Full access
Delete users group memberships `ZENDESK_DELETE_USERS_GROUP_MEMBERSHIPS`	Permanently deletes a user's group membership in Zendesk, immediately removing a user from a group.	Full access
Delete users identity `ZENDESK_DELETE_USERS_IDENTITY`	Deletes an identity for a given user in Zendesk.	Full access
Delete users me logout `ZENDESK_DELETE_USERS_ME_LOGOUT`	Delete the current authenticated session in Zendesk.	Full access
Delete users organization memberships `ZENDESK_DELETE_USERS_ORGANIZATION_MEMBERSHIPS`	Permanently removes a user from an organization in Zendesk by deleting the organization membership for a specific user.	Full access
Delete users sessions `ZENDESK_DELETE_USERS_SESSIONS`	Bulk delete all sessions for a specific user in Zendesk.	Full access
Delete users tags `ZENDESK_DELETE_USERS_TAGS`	Remove tags from a Zendesk user. Use when you need to clean up user tags, remove outdated labels, or clear all tags from a user account. This action is irreversible, once tags are removed, they cannot be recovered witho…	Full access
Delete user field `ZENDESK_DELETE_USER_FIELD`	Permanently deletes a user field in Zendesk, removing it from all user profiles.	Full access
Delete user field option `ZENDESK_DELETE_USER_FIELD_OPTION`	Permanently deletes an option from a user field in Zendesk.	Full access
Delete user permanently `ZENDESK_DELETE_USER_PERMANENTLY`	Permanently deletes a soft-deleted user from Zendesk.	Full access
Delete user profile `ZENDESK_DELETE_USER_PROFILE`	Permanently deletes a user profile in Zendesk by its profile ID.	Full access
Delete user session `ZENDESK_DELETE_USER_SESSION`	Delete a specific user session in Zendesk.	Full access
Delete view `ZENDESK_DELETE_VIEW`	Delete a single view in Zendesk. This action is irreversible, the view will be permanently deleted and cannot be recovered once removed. Use when you need to remove a specific obsolete view or test view. Returns 204 No…	Full access
Delete zendesk app installation `ZENDESK_DELETE_ZENDESK_APP_INSTALLATION`	Permanently removes an installed app from Zendesk.	Full access
Delete zendesk bookmark `ZENDESK_DELETE_ZENDESK_BOOKMARK`	Permanently deletes a bookmark in Zendesk.	Full access
Delete zendesk custom object `ZENDESK_DELETE_ZENDESK_CUSTOM_OBJECT`	Permanently deletes a custom object definition in Zendesk.	Full access
Delete zendesk custom object field `ZENDESK_DELETE_ZENDESK_CUSTOM_OBJECT_FIELD`	Permanently deletes a custom object field in Zendesk.	Full access
Delete zendesk custom object record `ZENDESK_DELETE_ZENDESK_CUSTOM_OBJECT_RECORD`	Permanently deletes a custom object record in Zendesk.	Full access
Delete zendesk custom status `ZENDESK_DELETE_ZENDESK_CUSTOM_STATUS`	Permanently deletes a custom ticket status in Zendesk.	Full access
Delete zendesk dynamic content item `ZENDESK_DELETE_ZENDESK_DYNAMIC_CONTENT_ITEM`	Permanently deletes a dynamic content item in Zendesk.	Full access
Delete zendesk dynamic content item variant `ZENDESK_DELETE_ZENDESK_DYNAMIC_CONTENT_ITEM_VARIANT`	Permanently deletes a dynamic content item variant in Zendesk.	Full access
Delete zendesk object trigger `ZENDESK_DELETE_ZENDESK_OBJECT_TRIGGER`	Permanently deletes a custom object trigger in Zendesk.	Full access
Delete zendesk organization `ZENDESK_DELETE_ZENDESK_ORGANIZATION`	Delete an organization in Zendesk. This operation is irreversible; confirm organization_id and get explicit user confirmation before calling.	Full access
Delete zendesk support address `ZENDESK_DELETE_ZENDESK_SUPPORT_ADDRESS`	Permanently deletes a support address from Zendesk.	Full access
Delete zendesk ticket `ZENDESK_DELETE_ZENDESK_TICKET`	Permanently deletes a ticket in Zendesk, including its entire conversation history.	Full access
Delete zendesk user `ZENDESK_DELETE_ZENDESK_USER`	Permanently delete a user from Zendesk. Use when you need to remove a user account. This action cannot be undone and requires appropriate admin permissions.	Full access
Destroy many deleted tickets `ZENDESK_DESTROY_MANY_DELETED_TICKETS`	Permanently deletes multiple soft-deleted tickets in Zendesk.	Full access
Destroy many organizations `ZENDESK_DESTROY_MANY_ORGANIZATIONS`	Bulk delete Zendesk organizations. This action is irreversible - once organizations are deleted, they cannot be recovered. Use when you need to remove multiple organizations in a single operation. Returns a job_status p…	Full access
Detect best locale `ZENDESK_DETECT_BEST_LOCALE`	Detect the best language/locale for the current user based on their browser settings and account preferences.	Read + write, Full access
Download custom object record attachment `ZENDESK_DOWNLOAD_CUSTOM_OBJECT_RECORD_ATTACHMENT`	Download attachment file from a Zendesk custom object record.	All levels
Get about me `ZENDESK_GET_ABOUT_ME`	Get information about the currently authenticated user in Zendesk.	Read + write, Full access
Get account settings `ZENDESK_GET_ACCOUNT_SETTINGS`	Retrieve Zendesk account settings. Use this action when you need to view the configuration and feature flags for a Zendesk account, including API settings, branding, ticket preferences, chat configuration, voice setting…	Read + write, Full access
Get active triggers `ZENDESK_GET_ACTIVE_TRIGGERS`	List all active ticket triggers in Zendesk.	Read + write, Full access
Get activities count `ZENDESK_GET_ACTIVITIES_COUNT`	Count ticket activities in Zendesk. Returns an approximate count of ticket activities. Use when you need to know how many activities exist in the activity stream for reporting or operational purposes.	Read + write, Full access
Get all zendesk organizations `ZENDESK_GET_ALL_ZENDESK_ORGANIZATIONS`	Get all organizations in Zendesk. Returns results nested under an 'organizations' array; an empty list is valid. Accepts no server-side filters, all filtering by name, domain_names (an array field), or organization_fiel…	Read + write, Full access
Get app `ZENDESK_GET_APP`	Get a single Zendesk app by its numeric ID.	Read + write, Full access
Get apps installations requirements `ZENDESK_GET_APPS_INSTALLATIONS_REQUIREMENTS`	List all requirements for a Zendesk app installation.	Read + write, Full access
Get apps location `ZENDESK_GET_APPS_LOCATION`	Get details for a specific Zendesk app location by its numeric ID.	Read + write, Full access
Get apps location installations `ZENDESK_GET_APPS_LOCATION_INSTALLATIONS`	List all apps location installations from Zendesk.	Read + write, Full access
Get apps public key `ZENDESK_GET_APPS_PUBLIC_KEY`	Retrieves the public key for a specific Zendesk app.	Read + write, Full access
Get apps public key pem `ZENDESK_GET_APPS_PUBLIC_KEY_PEM`	Retrieves the public key for a specific Zendesk app in PEM format.	Read + write, Full access
Get attachment `ZENDESK_GET_ATTACHMENT`	Retrieve details of a single Zendesk attachment by its ID.	Read + write, Full access
Get autocomplete tags `ZENDESK_GET_AUTOCOMPLETE_TAGS`	Search for Zendesk tags using autocomplete.	Read + write, Full access
Get automation `ZENDESK_GET_AUTOMATION`	Show a specific automation by its ID. Use when you need to retrieve details of a single automation rule in your Zendesk account, such as for auditing, modifying, or understanding what actions and conditions are configur…	Read + write, Full access
Get automations `ZENDESK_GET_AUTOMATIONS`	List all automations for the current Zendesk account.	Read + write, Full access
Get automations search `ZENDESK_GET_AUTOMATIONS_SEARCH`	Search for Zendesk automations by their title.	Read + write, Full access
Get brands `ZENDESK_GET_BRANDS`	List all brands configured in your Zendesk account.	Read + write, Full access
Get brands2 `ZENDESK_GET_BRANDS2`	Show a Brand. Use when you have a brand ID and need to retrieve detailed information about a specific Zendesk brand, including its name, subdomain, active status, Help Center configuration, logo, and associated ticket f…	Read + write, Full access
Get brands agents `ZENDESK_GET_BRANDS_AGENTS`	List agents assigned to a specific brand in Zendesk.	Read + write, Full access
Get custom objects limit `ZENDESK_GET_CUSTOM_OBJECTS_LIMIT`	Get the current count and maximum limit for custom objects in Zendesk.	Read + write, Full access
Get custom object fields limit `ZENDESK_GET_CUSTOM_OBJECT_FIELDS_LIMIT`	Get the current count and maximum limit for custom object fields in Zendesk.	Read + write, Full access
Get custom object records limit `ZENDESK_GET_CUSTOM_OBJECT_RECORDS_LIMIT`	Get the current record limit and usage count for custom objects in Zendesk.	Read + write, Full access
Get custom status `ZENDESK_GET_CUSTOM_STATUS`	Get a specific custom ticket status from Zendesk by its ID.	Read + write, Full access
Get custom statuses `ZENDESK_GET_CUSTOM_STATUSES`	List custom ticket statuses available in a Zendesk account.	Read + write, Full access
Get deleted tickets `ZENDESK_GET_DELETED_TICKETS`	Lists tickets that have been deleted from Zendesk, showing up to 100 deleted tickets per page with pagination.	Read + write, Full access
Get deleted user `ZENDESK_GET_DELETED_USER`	Retrieves a single deleted Zendesk user by their ID.	Read + write, Full access
Get deletion schedule `ZENDESK_GET_DELETION_SCHEDULE`	Retrieve a specific deletion schedule from Zendesk by its ID.	Read + write, Full access
Get deletion schedules `ZENDESK_GET_DELETION_SCHEDULES`	List all deletion schedules for the current Zendesk account.	Read + write, Full access
Get dynamic content items `ZENDESK_GET_DYNAMIC_CONTENT_ITEMS`	List all dynamic content items configured in your Zendesk account.	Read + write, Full access
Get dynamic content items show many `ZENDESK_GET_DYNAMIC_CONTENT_ITEMS_SHOW_MANY`	Retrieve multiple dynamic content items by their identifiers.	Read + write, Full access
Get dynamic content items variants `ZENDESK_GET_DYNAMIC_CONTENT_ITEMS_VARIANTS`	List all variants of a specific Zendesk dynamic content item.	Read + write, Full access
Get dynamic content item show `ZENDESK_GET_DYNAMIC_CONTENT_ITEM_SHOW`	Show a specific dynamic content item by its ID.	Read + write, Full access
Get dynamic content item variant `ZENDESK_GET_DYNAMIC_CONTENT_ITEM_VARIANT`	Show a specific variant of a dynamic content item in Zendesk.	Read + write, Full access
Get email notification `ZENDESK_GET_EMAIL_NOTIFICATION`	Retrieve details of a single email notification in Zendesk by its notification ID.	Read + write, Full access
Get email notifications `ZENDESK_GET_EMAIL_NOTIFICATIONS`	List email notifications from Zendesk. Use this action when you need to retrieve email notification records filtered by ticket, comment, or notification ID. The filter parameter is required to specify which type of ID t…	Read + write, Full access
Get email notifications show many `ZENDESK_GET_EMAIL_NOTIFICATIONS_SHOW_MANY`	Show details of many email notifications in Zendesk.	Read + write, Full access
Get end user identities `ZENDESK_GET_END_USER_IDENTITIES`	List all identities associated with a specific end user.	Read + write, Full access
Get end user identity `ZENDESK_GET_END_USER_IDENTITY`	Fetch a specific end user identity by user ID and identity ID.	Read + write, Full access
Get groups assignable `ZENDESK_GET_GROUPS_ASSIGNABLE`	List all groups that can be assigned to tickets or users in your Zendesk account.	Read + write, Full access
Get groups count `ZENDESK_GET_GROUPS_COUNT`	Count groups in Zendesk. Returns an approximate count of groups in the system. Use when you need to know how many groups exist for reporting, organizational management, or operational purposes. This action is read-only…	Read + write, Full access
Get groups users count `ZENDESK_GET_GROUPS_USERS_COUNT`	Count users in a specific Zendesk group. Returns an approximate count of users belonging to the specified group, with optional filtering by role or permission set. Use when you need to know how many users are in a parti…	Read + write, Full access
Get group membership `ZENDESK_GET_GROUP_MEMBERSHIP`	Get a group membership by its unique ID. Use when you have a group membership ID and need to retrieve details including the associated group, user, and timestamps. Note: The group_membership_id parameter is the membersh…	Read + write, Full access
Get group memberships `ZENDESK_GET_GROUP_MEMBERSHIPS`	List all group memberships in your Zendesk account.	Read + write, Full access
Get group memberships by group `ZENDESK_GET_GROUP_MEMBERSHIPS_BY_GROUP`	List group memberships for a specific Zendesk group.	Read + write, Full access
Get group users `ZENDESK_GET_GROUP_USERS`	List all users belonging to a specific Zendesk group.	Read + write, Full access
Get guide surveys `ZENDESK_GET_GUIDE_SURVEYS`	List available CSAT (Customer Satisfaction) surveys in Zendesk Guide.	Read + write, Full access
Get guide survey responses `ZENDESK_GET_GUIDE_SURVEY_RESPONSES`	List survey responses from Zendesk Guide. Use when you need to retrieve CSAT survey responses, analyze customer satisfaction scores, or monitor survey completion rates. Survey responses are available on Support Professi…	Read + write, Full access
Get incremental organizations `ZENDESK_GET_INCREMENTAL_ORGANIZATIONS`	Retrieve organizations that have been modified since a specified start time using the Incremental Organization Export API.	Read + write, Full access
Get incremental routing attributes `ZENDESK_GET_INCREMENTAL_ROUTING_ATTRIBUTES`	Export routing attributes incrementally with optional start_time filtering and cursor-based pagination.	Read + write, Full access
Get incremental routing attribute values `ZENDESK_GET_INCREMENTAL_ROUTING_ATTRIBUTE_VALUES`	Retrieve routing attribute values that have been modified since a specified start time using the Incremental Skill-Based Routing API.	Read + write, Full access
Get incremental routing instance values `ZENDESK_GET_INCREMENTAL_ROUTING_INSTANCE_VALUES`	Export incremental routing instance values from Zendesk skill-based routing.	Read + write, Full access
Get incremental sample `ZENDESK_GET_INCREMENTAL_SAMPLE`	Test the incremental export by retrieving a sample of records that have changed since a specified start time.	Read + write, Full access
Get incremental tickets `ZENDESK_GET_INCREMENTAL_TICKETS`	Retrieve tickets that have been modified since a specified start time using the Incremental Ticket Export API.	Read + write, Full access
Get incremental tickets cursor `ZENDESK_GET_INCREMENTAL_TICKETS_CURSOR`	Export tickets incrementally using cursor-based pagination.	Read + write, Full access
Get incremental ticket events `ZENDESK_GET_INCREMENTAL_TICKET_EVENTS`	Export incremental ticket events from Zendesk.	Read + write, Full access
Get incremental ticket metric events `ZENDESK_GET_INCREMENTAL_TICKET_METRIC_EVENTS`	List ticket metric events in Zendesk that occurred on or after a specified time.	Read + write, Full access
Get incremental users `ZENDESK_GET_INCREMENTAL_USERS`	Retrieve users that have been modified since a specified start time using the Incremental User Export API.	Read + write, Full access
Get incremental users cursor `ZENDESK_GET_INCREMENTAL_USERS_CURSOR`	Export users incrementally using cursor-based pagination.	Read + write, Full access
Get job statuses `ZENDESK_GET_JOB_STATUSES`	List job statuses from Zendesk. Shows the status of all background jobs that have been initiated, including those created by bulk operations like bulk updates, imports, or exports. Each job status includes progress info…	Read + write, Full access
Get job statuses2 `ZENDESK_GET_JOB_STATUSES2`	Get a single job status by ID from Zendesk.	Read + write, Full access
Get locale `ZENDESK_GET_LOCALE`	Get a locale by its ID or BCP-47 code. Use when you need to retrieve details about a specific locale including the locale identifier, language name, and timestamps.	Read + write, Full access
Get locales `ZENDESK_GET_LOCALES`	List all translation locales available for your Zendesk account.	Read + write, Full access
Get locales agent `ZENDESK_GET_LOCALES_AGENT`	List the translation locales that have been localized for agent use.	Read + write, Full access
Get locales current `ZENDESK_GET_LOCALES_CURRENT`	Show the current locale for a Zendesk account.	Read + write, Full access
Get macro2 `ZENDESK_GET_MACRO2`	Show a specific macro by its ID. Use when you need to retrieve details of a single macro in your Zendesk account, such as for auditing, modifying, or understanding what actions and conditions are configured for a partic…	Read + write, Full access
Get macros `ZENDESK_GET_MACROS`	List all shared and personal macros available in your Zendesk account.	Read + write, Full access
Get macros actions `ZENDESK_GET_MACROS_ACTIONS`	List supported actions for macros in Zendesk.	Read + write, Full access
Get macros active `ZENDESK_GET_MACROS_ACTIVE`	List all active shared and personal macros in Zendesk.	Read + write, Full access
Get macros apply `ZENDESK_GET_MACROS_APPLY`	Show changes to a ticket that would result from applying a macro.	Read + write, Full access
Get macros search `ZENDESK_GET_MACROS_SEARCH`	Search for Zendesk macros by their title. Use when you need to find macros in your Zendesk account by searching for keywords in their titles. Macros are pre-defined responses or actions that can be applied to tickets to…	Read + write, Full access
Get macro attachments `ZENDESK_GET_MACRO_ATTACHMENTS`	List all attachments associated with a specific Zendesk macro.	Read + write, Full access
Get macro categories `ZENDESK_GET_MACRO_CATEGORIES`	List all macro categories available to the current Zendesk account.	Read + write, Full access
Get macro definitions `ZENDESK_GET_MACRO_DEFINITIONS`	Retrieve the definitions of all actions that a macro can perform in Zendesk.	Read + write, Full access
Get macro replica `ZENDESK_GET_MACRO_REPLICA`	Show a macro replica (unpersisted macro representation) based on a macro ID and ticket ID.	Read + write, Full access
Get object trigger `ZENDESK_GET_OBJECT_TRIGGER`	Show a specific trigger for a custom object in Zendesk.	Read + write, Full access
Get open requests `ZENDESK_GET_OPEN_REQUESTS`	List open requests from Zendesk. Use this action when you need to retrieve all requests with "open" status for the authenticated user. Supports sorting by creation date or last update time. This action is read-only and…	Read + write, Full access
Get organizations autocomplete `ZENDESK_GET_ORGANIZATIONS_AUTOCOMPLETE`	Search for Zendesk organizations using autocomplete.	Read + write, Full access
Get organizations merges `ZENDESK_GET_ORGANIZATIONS_MERGES`	List all organization merge operations for a specific organization in Zendesk.	Read + write, Full access
Get organizations show many `ZENDESK_GET_ORGANIZATIONS_SHOW_MANY`	Show many Zendesk organizations by their IDs or external IDs.	Read + write, Full access
Get organizations tickets count `ZENDESK_GET_ORGANIZATIONS_TICKETS_COUNT`	Count organization tickets in Zendesk. Returns an approximate count of tickets for a specific organization. Use when you need to know how many tickets are associated with an organization for reporting or operational pur…	Read + write, Full access
Get organization field2 `ZENDESK_GET_ORGANIZATION_FIELD2`	Get details for a specific organization field in Zendesk by its ID or key.	Read + write, Full access
Get organization fields `ZENDESK_GET_ORGANIZATION_FIELDS`	List all custom organization fields for the Zendesk account.	Read + write, Full access
Get organization membership2 `ZENDESK_GET_ORGANIZATION_MEMBERSHIP2`	Get details for a specific organization membership by its ID.	Read + write, Full access
Get organization related `ZENDESK_GET_ORGANIZATION_RELATED`	Get related counts and information for a specific Zendesk organization by ID.	Read + write, Full access
Get organization requests `ZENDESK_GET_ORGANIZATION_REQUESTS`	List requests for a specific Zendesk organization.	Read + write, Full access
Get organization subscription `ZENDESK_GET_ORGANIZATION_SUBSCRIPTION`	Show Organization Subscription - retrieves details of a specific organization subscription by its ID.	Read + write, Full access
Get organization subscriptions `ZENDESK_GET_ORGANIZATION_SUBSCRIPTIONS`	List Organization Subscriptions in Zendesk.	Read + write, Full access
Get organization tags `ZENDESK_GET_ORGANIZATION_TAGS`	List all tags associated with a specific Zendesk organization.	Read + write, Full access
Get organization tickets `ZENDESK_GET_ORGANIZATION_TICKETS`	Get tickets for a specific organization in Zendesk.	Read + write, Full access
Get organization users `ZENDESK_GET_ORGANIZATION_USERS`	List all users associated with a specific Zendesk organization.	Read + write, Full access
Get organization users count `ZENDESK_GET_ORGANIZATION_USERS_COUNT`	Count users in a specific Zendesk organization by ID.	Read + write, Full access
Get owned apps `ZENDESK_GET_OWNED_APPS`	List apps owned by the current Zendesk account.	Read + write, Full access
Get problems `ZENDESK_GET_PROBLEMS`	List Zendesk ticket problems. Use when you need to retrieve all tickets of type 'problem' in your Zendesk account. The response is always ordered by updated_at by default; use sort_by and sort_order parameters to custom…	Read + write, Full access
Get public locales `ZENDESK_GET_PUBLIC_LOCALES`	List all available public locales that can be used for translations in Zendesk.	Read + write, Full access
Get recent tickets `ZENDESK_GET_RECENT_TICKETS`	List recently viewed tickets in Zendesk. Returns tickets sorted by the time they were last viewed, most recent first. Useful for agents to quickly access tickets they've been working on. The endpoint returns tickets vis…	Read + write, Full access
Get remote authentications `ZENDESK_GET_REMOTE_AUTHENTICATIONS`	List all remote authentication configurations in your Zendesk account.	Read + write, Full access
Get requests ccdb `ZENDESK_GET_REQUESTS_CCDB`	List CCD Requests. Use when you need to retrieve requests where the authenticated end user is listed as a CC (carbon copy) recipient. These are requests the user is watching but did not create. Supports sorting by creat…	Read + write, Full access
Get requests comment `ZENDESK_GET_REQUESTS_COMMENT`	Get a specific comment from a Zendesk request.	Read + write, Full access
Get requests search `ZENDESK_GET_REQUESTS_SEARCH`	Search for requests in Zendesk using query syntax.	Read + write, Full access
Get requests solved `ZENDESK_GET_REQUESTS_SOLVED`	List Zendesk requests with the 'solved' status.	Read + write, Full access
Get request comments `ZENDESK_GET_REQUEST_COMMENTS`	List comments on a Zendesk request. Use when you need to retrieve all comments from a specific ticket request to understand the conversation history or gather context for responding. The comments are returned in chronol…	Read + write, Full access
Get routing agents instance values `ZENDESK_GET_ROUTING_AGENTS_INSTANCE_VALUES`	Retrieve attribute values for multiple agents/users using the Skill-Based Routing API.	Read + write, Full access
Get satisfaction ratings `ZENDESK_GET_SATISFACTION_RATINGS`	List satisfaction ratings for tickets in Zendesk.	Read + write, Full access
Get satisfaction ratings count `ZENDESK_GET_SATISFACTION_RATINGS_COUNT`	Count satisfaction ratings in Zendesk. Returns an approximate count of satisfaction ratings. Use when you need to know how many satisfaction ratings exist for reporting or operational purposes.	Read + write, Full access
Get search count `ZENDESK_GET_SEARCH_COUNT`	Count the number of items matching a search query in Zendesk.	Read + write, Full access
Get search export `ZENDESK_GET_SEARCH_EXPORT`	Export search results from Zendesk using cursor-based pagination.	Read + write, Full access
Get security settings `ZENDESK_GET_SECURITY_SETTINGS`	Show Security Settings for a Zendesk account.	Read + write, Full access
Get side conversations events `ZENDESK_GET_SIDE_CONVERSATIONS_EVENTS`	Retrieve side conversation events for incremental export.	Read + write, Full access
Get support address `ZENDESK_GET_SUPPORT_ADDRESS`	Get a support address by its unique ID. Use when you have a support_address_id and need to retrieve details including the email address, brand association, and DNS verification statuses. This is a read-only operation.	Read + write, Full access
Get tags `ZENDESK_GET_TAGS`	List Zendesk tags in order of popularity. Use when you need to view all available tags in your Zendesk account, or when you need to find tags that are most frequently used across tickets.	Read + write, Full access
Get tags count `ZENDESK_GET_TAGS_COUNT`	Count Tags in Zendesk. Returns an approximate count of tags. Use when you need to know how many tags exist in your Zendesk account for reporting or operational purposes.	Read + write, Full access
Get target `ZENDESK_GET_TARGET`	Show a specific target by its ID. Use when you have a target ID and need to retrieve its details including title, type, active status, and creation timestamp. This is a read-only, idempotent operation that returns a sin…	Read + write, Full access
Get targets `ZENDESK_GET_TARGETS`	List all targets for the current Zendesk account.	Read + write, Full access
Get target failure `ZENDESK_GET_TARGET_FAILURE`	Show a target failure in Zendesk. Use when you have a target_failure_id and need to retrieve details about a failed target execution, including the HTTP status code, raw request/response data, and consecutive failure co…	Read + write, Full access
Get target failures `ZENDESK_GET_TARGET_FAILURES`	List the 25 most recent target failures in Zendesk.	Read + write, Full access
Get tickets audits `ZENDESK_GET_TICKETS_AUDITS`	List all audits (change history) for a specific Zendesk ticket.	Read + write, Full access
Get tickets audits count `ZENDESK_GET_TICKETS_AUDITS_COUNT`	Count audits for a specific ticket in Zendesk.	Read + write, Full access
Get tickets comments count `ZENDESK_GET_TICKETS_COMMENTS_COUNT`	Count comments on a Zendesk ticket. Returns an approximate count of comments added to the specified ticket. Use when you need to know how many comments exist on a ticket without fetching the full comment list, such as f…	Read + write, Full access
Get tickets conversation log `ZENDESK_GET_TICKETS_CONVERSATION_LOG`	List conversation log events for a specific Zendesk ticket.	Read + write, Full access
Get tickets count `ZENDESK_GET_TICKETS_COUNT`	Count the number of tickets in Zendesk. Returns an approximate count of tickets with the timestamp of when the count was last calculated. This is a read-only, idempotent operation. Use when you need to know the total nu…	Read + write, Full access
Get tickets metrics `ZENDESK_GET_TICKETS_METRICS`	Get ticket metrics from Zendesk for a specific ticket.	Read + write, Full access
Get tickets side conversations events `ZENDESK_GET_TICKETS_SIDE_CONVERSATIONS_EVENTS`	List all events for a specific side conversation on a Zendesk ticket.	Read + write, Full access
Get ticket audit by id `ZENDESK_GET_TICKET_AUDIT_BY_ID`	Show a specific audit for a ticket from Zendesk.	Read + write, Full access
Get ticket collaborators `ZENDESK_GET_TICKET_COLLABORATORS`	List all collaborators (CC'd users) on a Zendesk ticket.	Read + write, Full access
Get ticket comments `ZENDESK_GET_TICKET_COMMENTS`	List comments on a Zendesk ticket. Returns the comments added to the ticket in chronological order (oldest first by default). Each comment has both `html_body` and `plain_body` fields, use `plain_body` for clean text wi…	Read + write, Full access
Get ticket email c cs `ZENDESK_GET_TICKET_EMAIL_C_CS`	List Email CCs for a Ticket. Use when you need to retrieve a list of users who are CC'd on a specific Zendesk ticket. This endpoint returns all email CC records associated with the ticket, including user details and tim…	Read + write, Full access
Get ticket field2 `ZENDESK_GET_TICKET_FIELD2`	Show a specific ticket field by its ID. Use when you need to retrieve details of a single ticket field in your Zendesk account, such as for auditing, understanding field configuration, or validating field properties. Th…	Read + write, Full access
Get ticket fields `ZENDESK_GET_TICKET_FIELDS`	List all system and custom ticket fields in Zendesk.	Read + write, Full access
Get ticket fields count `ZENDESK_GET_TICKET_FIELDS_COUNT`	Count ticket fields in Zendesk. Returns an approximate count of system and custom ticket fields. Use when you need to know how many ticket fields exist for reporting or operational purposes.	Read + write, Full access
Get ticket fields show many `ZENDESK_GET_TICKET_FIELDS_SHOW_MANY`	Retrieve multiple ticket fields by their IDs or keys in a single request.	Read + write, Full access
Get ticket followers `ZENDESK_GET_TICKET_FOLLOWERS`	List all followers on a Zendesk ticket. Use when you need to see who is following a ticket, such as when coordinating with stakeholders or managing ticket notifications. Followers receive notifications about the ticket.…	Read + write, Full access
Get ticket forms `ZENDESK_GET_TICKET_FORMS`	List all ticket forms configured in your Zendesk account.	Read + write, Full access
Get ticket forms show many `ZENDESK_GET_TICKET_FORMS_SHOW_MANY`	Show multiple ticket forms by their IDs. Use when you need to retrieve specific ticket forms by their IDs to display form details, validate form availability, or bulk fetch form configurations. The `ids` parameter accep…	Read + write, Full access
Get ticket incidents `ZENDESK_GET_TICKET_INCIDENTS`	List incidents linked to a problem ticket in Zendesk.	Read + write, Full access
Get ticket metric `ZENDESK_GET_TICKET_METRIC`	Retrieve a specific ticket metric from Zendesk by its ID.	Read + write, Full access
Get ticket metrics `ZENDESK_GET_TICKET_METRICS`	List Ticket Metrics from Zendesk. Returns a list of tickets with their associated metrics including response times, resolution times, and assignment statistics. Use when analyzing ticket performance, agent productivity,…	Read + write, Full access
Get ticket skips `ZENDESK_GET_TICKET_SKIPS`	List ticket skips for a specific ticket from Zendesk.	Read + write, Full access
Get trigger `ZENDESK_GET_TRIGGER`	Show a specific trigger by its ID. Use when you need to retrieve details of a single trigger in your Zendesk account, such as for auditing, modifying, or understanding what actions and conditions are configured for a pa…	Read + write, Full access
Get triggers `ZENDESK_GET_TRIGGERS`	List all ticket triggers for the current Zendesk account.	Read + write, Full access
Get triggers definitions `ZENDESK_GET_TRIGGERS_DEFINITIONS`	Get Ticket Trigger Action and Condition Definitions.	Read + write, Full access
Get triggers search `ZENDESK_GET_TRIGGERS_SEARCH`	Search for Zendesk ticket triggers by their title.	Read + write, Full access
Get trigger categories `ZENDESK_GET_TRIGGER_CATEGORIES`	List all ticket trigger categories in your Zendesk account.	Read + write, Full access
Get trigger categories2 `ZENDESK_GET_TRIGGER_CATEGORIES2`	Show a specific ticket trigger category by its ID.	Read + write, Full access
Get user `ZENDESK_GET_USER`	Fetch a single Zendesk user by numeric user_id.	Read + write, Full access
Get users assigned tickets `ZENDESK_GET_USERS_ASSIGNED_TICKETS`	List tickets assigned to a specific Zendesk user.	Read + write, Full access
Get users autocomplete `ZENDESK_GET_USERS_AUTOCOMPLETE`	Autocomplete users by name or phone number.	Read + write, Full access
Get users brand agents `ZENDESK_GET_USERS_BRAND_AGENTS`	List brand agent memberships for a specific user in Zendesk.	Read + write, Full access
Get users ccd tickets `ZENDESK_GET_USERS_CCD_TICKETS`	List tickets where a specific Zendesk user is CC'd (carbon copied).	Read + write, Full access
Get users compliance deletion statuses `ZENDESK_GET_USERS_COMPLIANCE_DELETION_STATUSES`	Fetch GDPR compliance deletion statuses for a specific Zendesk user.	Read + write, Full access
Get users count `ZENDESK_GET_USERS_COUNT`	Count users in Zendesk. Returns an approximate count of users. If the count is more than 1000, the value is an estimate and the response is refreshed every 24 hours. Use when you need to know how many users exist in the…	Read + write, Full access
Get users followed tickets `ZENDESK_GET_USERS_FOLLOWED_TICKETS`	List tickets the specified Zendesk user is following.	Read + write, Full access
Get users groups `ZENDESK_GET_USERS_GROUPS`	List all groups that a specific Zendesk user belongs to.	Read + write, Full access
Get users groups count `ZENDESK_GET_USERS_GROUPS_COUNT`	Count user groups in Zendesk. Returns an approximate count of groups that a specific user belongs to. Use when you need to know how many groups a user is assigned to for reporting, organizational management, or operatio…	Read + write, Full access
Get users group memberships `ZENDESK_GET_USERS_GROUP_MEMBERSHIPS`	List group memberships for a specific Zendesk user.	Read + write, Full access
Get users group memberships by id `ZENDESK_GET_USERS_GROUP_MEMBERSHIPS_BY_ID`	Get a specific group membership for a user by their IDs.	Read + write, Full access
Get users identities2 `ZENDESK_GET_USERS_IDENTITIES2`	Show a specific user identity by user ID and identity ID.	Read + write, Full access
Get users me session `ZENDESK_GET_USERS_ME_SESSION`	Show the currently authenticated session in Zendesk.	Read + write, Full access
Get users me settings `ZENDESK_GET_USERS_ME_SETTINGS`	Get the settings for the currently authenticated user in Zendesk.	Read + write, Full access
Get users organizations `ZENDESK_GET_USERS_ORGANIZATIONS`	List organizations associated with a specific Zendesk user.	Read + write, Full access
Get users organizations count `ZENDESK_GET_USERS_ORGANIZATIONS_COUNT`	Returns an approximate count of organizations that a user belongs to.	Read + write, Full access
Get users organization memberships `ZENDESK_GET_USERS_ORGANIZATION_MEMBERSHIPS`	List organization memberships for a specific Zendesk user.	Read + write, Full access
Get users organization memberships2 `ZENDESK_GET_USERS_ORGANIZATION_MEMBERSHIPS2`	Get details for a specific organization membership by user ID and membership ID.	Read + write, Full access
Get users organization subscriptions `ZENDESK_GET_USERS_ORGANIZATION_SUBSCRIPTIONS`	List User's Organization Subscriptions - retrieves organization subscriptions for a specific user.	Read + write, Full access
Get users password requirements `ZENDESK_GET_USERS_PASSWORD_REQUIREMENTS`	Get password requirements for a specific Zendesk user.	Read + write, Full access
Get users profiles `ZENDESK_GET_USERS_PROFILES`	Retrieve profiles associated with a specific Zendesk user by user ID.	Read + write, Full access
Get users related `ZENDESK_GET_USERS_RELATED`	Get related counts and information for a specific Zendesk user by ID.	Read + write, Full access
Get users requested tickets `ZENDESK_GET_USERS_REQUESTED_TICKETS`	List tickets requested by a specific Zendesk user.	Read + write, Full access
Get users requests `ZENDESK_GET_USERS_REQUESTS`	List ticket requests for a specific Zendesk user.	Read + write, Full access
Get users skips `ZENDESK_GET_USERS_SKIPS`	List ticket skips for a specific user from Zendesk.	Read + write, Full access
Get users tags `ZENDESK_GET_USERS_TAGS`	List all tags assigned to a specific Zendesk user.	Read + write, Full access
Get user entitlements full `ZENDESK_GET_USER_ENTITLEMENTS_FULL`	Retrieve full entitlements for a Zendesk user across all products (Chat, Explore, Talk, Guide).	Read + write, Full access
Get user events `ZENDESK_GET_USER_EVENTS`	Retrieve event history for a specific Zendesk user.	Read + write, Full access
Get user fields `ZENDESK_GET_USER_FIELDS`	List all custom user fields configured in your Zendesk account.	Read + write, Full access
Get user fields show many `ZENDESK_GET_USER_FIELDS_SHOW_MANY`	Retrieve multiple Zendesk user fields by their keys.	Read + write, Full access
Get user field by id `ZENDESK_GET_USER_FIELD_BY_ID`	Retrieve a single Zendesk user field by its numeric ID.	Read + write, Full access
Get user field options `ZENDESK_GET_USER_FIELD_OPTIONS`	List custom user field options for a given user field.	Read + write, Full access
Get user profiles2 `ZENDESK_GET_USER_PROFILES2`	Retrieve a single Zendesk user profile by its Sunshine profile ID.	Read + write, Full access
Get user profiles events2 `ZENDESK_GET_USER_PROFILES_EVENTS2`	Get events for a Sunshine profile by its profile ID.	Read + write, Full access
Get user sessions `ZENDESK_GET_USER_SESSIONS`	List all sessions for a specific Zendesk user.	Read + write, Full access
Get user tickets assigned count `ZENDESK_GET_USER_TICKETS_ASSIGNED_COUNT`	Count tickets assigned to a specific user in Zendesk.	Read + write, Full access
Get views `ZENDESK_GET_VIEWS`	List shared and personal views available to the current user in Zendesk.	Read + write, Full access
Get views active `ZENDESK_GET_VIEWS_ACTIVE`	List all active shared and personal views available in Zendesk.	Read + write, Full access
Get views compact `ZENDESK_GET_VIEWS_COMPACT`	Retrieves a compacted list of shared and personal views available to the current user in Zendesk.	Read + write, Full access
Get views count `ZENDESK_GET_VIEWS_COUNT`	Count shared and personal views in Zendesk.	Read + write, Full access
Get views count many `ZENDESK_GET_VIEWS_COUNT_MANY`	Count tickets in multiple Zendesk views. Returns the ticket count for each view ID provided in a single API call. Use when you need to quickly get counts for multiple views at once for reporting or dashboard purposes. N…	Read + write, Full access
Get views execute `ZENDESK_GET_VIEWS_EXECUTE`	Execute a Zendesk view to retrieve its column titles and matching ticket rows.	Read + write, Full access
Get views export `ZENDESK_GET_VIEWS_EXPORT`	Export a Zendesk view as a CSV file. Use when you need to download view data for offline analysis, reporting, or data migration purposes. The export contains all tickets matching the view's filter criteria and columns.…	Read + write, Full access
Get views search `ZENDESK_GET_VIEWS_SEARCH`	Search for Zendesk views by their title. Use when you need to find views in your Zendesk account by searching for keywords in their titles. Views are saved searches that display tickets matching specific conditions. Thi…	Read + write, Full access
Get views show many `ZENDESK_GET_VIEWS_SHOW_MANY`	Get multiple Zendesk views by their IDs. Use when you need to retrieve specific views by their IDs in a single request rather than fetching them one by one. The IDs should be provided as a comma-separated string. This a…	Read + write, Full access
Get views tickets `ZENDESK_GET_VIEWS_TICKETS`	List tickets from a specific Zendesk view.	Read + write, Full access
Get view definitions `ZENDESK_GET_VIEW_DEFINITIONS`	List the definitions of the conditions and actions available for constructing views in Zendesk.	Read + write, Full access
Get view ticket count `ZENDESK_GET_VIEW_TICKET_COUNT`	Count tickets in a specific view in Zendesk.	Read + write, Full access
Get zendesk activities `ZENDESK_GET_ZENDESK_ACTIVITIES`	List ticket activities in the last 30 days affecting your Zendesk.	Read + write, Full access
Get zendesk custom roles `ZENDESK_GET_ZENDESK_CUSTOM_ROLES`	List all custom roles configured in your Zendesk account.	Read + write, Full access
Get zendesk organization `ZENDESK_GET_ZENDESK_ORGANIZATION`	Get metadata for a specific Zendesk organization by ID.	Read + write, Full access
Get zendesk organizations subscriptions `ZENDESK_GET_ZENDESK_ORGANIZATIONS_SUBSCRIPTIONS`	List all organization subscriptions for a specific Zendesk organization.	Read + write, Full access
Get zendesk organization merge `ZENDESK_GET_ZENDESK_ORGANIZATION_MERGE`	Retrieve the details of a specific organization merge operation in Zendesk.	Read + write, Full access
Get zendesk requests `ZENDESK_GET_ZENDESK_REQUESTS`	List ticket requests in Zendesk. This action retrieves a paginated list of requests, supporting sorting by creation or update time. Use when you need to fetch all or filtered ticket requests from your Zendesk account. T…	Read + write, Full access
Get zendesk sessions `ZENDESK_GET_ZENDESK_SESSIONS`	List all active sessions in your Zendesk account.	Read + write, Full access
Get zendesk sharing agreements `ZENDESK_GET_ZENDESK_SHARING_AGREEMENTS`	List all sharing agreements for your Zendesk account.	Read + write, Full access
Get zendesk suspended tickets `ZENDESK_GET_ZENDESK_SUSPENDED_TICKETS`	List suspended tickets in Zendesk. Suspended tickets are tickets that were automatically held for review due to spam detection, banned content, or other filtering rules. This action is read-only and idempotent, use it t…	Read + write, Full access
Get zendesk tickets side conversation id `ZENDESK_GET_ZENDESK_TICKETS_SIDE_CONVERSATION_ID`	Get a specific side conversation by its ID for a Zendesk ticket.	Read + write, Full access
Get zendesk tickets tags `ZENDESK_GET_ZENDESK_TICKETS_TAGS`	List all tags associated with a specific Zendesk ticket.	Read + write, Full access
Get zendesk ticket by id `ZENDESK_GET_ZENDESK_TICKET_BY_ID`	Get ticket details from Zendesk. Response wraps all data under a top-level `data` key; access `data['comments']` for comments and `data['comments'][i]['attachments']` for attachments (attachments unavailable from list e…	Read + write, Full access
Get zendesk ticket fields options `ZENDESK_GET_ZENDESK_TICKET_FIELDS_OPTIONS`	List Ticket Field Options - Returns a list of custom ticket field options for dropdown and multi-select ticket fields.	Read + write, Full access
Get zendesk ticket fields options2 `ZENDESK_GET_ZENDESK_TICKET_FIELDS_OPTIONS2`	Show Ticket Field Option - Retrieves a specific custom ticket field option for dropdown and multi-select ticket fields.	Read + write, Full access
Get zendesk ticket form `ZENDESK_GET_ZENDESK_TICKET_FORM`	Get details for a specific ticket form in Zendesk by its ID.	Read + write, Full access
Get zendesk ticket related `ZENDESK_GET_ZENDESK_TICKET_RELATED`	Get related information for a specific Zendesk ticket.	Read + write, Full access
List active automations `ZENDESK_LIST_ACTIVE_AUTOMATIONS`	List all active automations in Zendesk. Use when you need to retrieve the currently active automation rules that automatically perform actions based on ticket conditions. This action returns all automations marked as ac…	Read + write, Full access
List app installations `ZENDESK_LIST_APP_INSTALLATIONS`	List all app installations in the Zendesk account.	Read + write, Full access
List app locations `ZENDESK_LIST_APP_LOCATIONS`	List all available locations where Zendesk apps can be installed.	Read + write, Full access
List assignable group memberships `ZENDESK_LIST_ASSIGNABLE_GROUP_MEMBERSHIPS`	List assignable group memberships in Zendesk.	Read + write, Full access
List assignable group memberships by group `ZENDESK_LIST_ASSIGNABLE_GROUP_MEMBERSHIPS_BY_GROUP`	List assignable group memberships for a specific group in Zendesk.	Read + write, Full access
List bookmarks `ZENDESK_LIST_BOOKMARKS`	List Bookmarks returns all bookmarks created by the user.	Read + write, Full access
List brand agents `ZENDESK_LIST_BRAND_AGENTS`	List brand agent memberships to retrieve which agents are associated with which brands in Zendesk.	Read + write, Full access
List custom object records `ZENDESK_LIST_CUSTOM_OBJECT_RECORDS`	List all records for a specific custom object type in Zendesk.	Read + write, Full access
List custom object record attachments `ZENDESK_LIST_CUSTOM_OBJECT_RECORD_ATTACHMENTS`	List all file attachments for a specific custom object record in Zendesk.	Read + write, Full access
List deleted users `ZENDESK_LIST_DELETED_USERS`	List deleted users in Zendesk via the Users API.	Read + write, Full access
List incremental custom object records `ZENDESK_LIST_INCREMENTAL_CUSTOM_OBJECT_RECORDS`	Export custom object records incrementally using cursor-based pagination.	Read + write, Full access
List monitored twitter handles `ZENDESK_LIST_MONITORED_TWITTER_HANDLES`	List all monitored X (Twitter) handles configured in your Zendesk account.	Read + write, Full access
List object triggers `ZENDESK_LIST_OBJECT_TRIGGERS`	List all triggers for a specific custom object in Zendesk.	Read + write, Full access
List object triggers definitions `ZENDESK_LIST_OBJECT_TRIGGERS_DEFINITIONS`	List Object Trigger Action and Condition Definitions for a custom object in Zendesk.	Read + write, Full access
List organization memberships `ZENDESK_LIST_ORGANIZATION_MEMBERSHIPS`	List organization memberships in Zendesk. Use when you need to retrieve all organization memberships, which link users to organizations. Supports pagination and sorting options to navigate large result sets efficiently.	Read + write, Full access
List organization memberships by organization `ZENDESK_LIST_ORGANIZATION_MEMBERSHIPS_BY_ORGANIZATION`	List organization memberships for a specific organization in Zendesk.	Read + write, Full access
List resource collections `ZENDESK_LIST_RESOURCE_COLLECTIONS`	List Resource Collections for the Zendesk account.	Read + write, Full access
List skips `ZENDESK_LIST_SKIPS`	Lists all ticket skips in Zendesk. A skip is a ticket that was skipped during routing or assignment. Use this action to retrieve information about all tickets that have been skipped. This action is read-only and idempot…	Read + write, Full access
List support addresses `ZENDESK_LIST_SUPPORT_ADDRESSES`	List all support addresses (recipient addresses) configured in your Zendesk account.	Read + write, Full access
List ticket audits `ZENDESK_LIST_TICKET_AUDITS`	List all ticket audits from Zendesk. Returns a paginated list of audit records, each containing events that describe changes made to tickets. Audits capture all changes including comments, status changes, assignments, a…	Read + write, Full access
List ticket content pins `ZENDESK_LIST_TICKET_CONTENT_PINS`	List Ticket Content Pins returns all content pins for a specified ticket.	Read + write, Full access
List user identities `ZENDESK_LIST_USER_IDENTITIES`	List all identities for a specific Zendesk user.	Read + write, Full access
List zendesk access rules `ZENDESK_LIST_ZENDESK_ACCESS_RULES`	List all access rules for a Zendesk custom object.	Read + write, Full access
List zendesk custom objects `ZENDESK_LIST_ZENDESK_CUSTOM_OBJECTS`	List all custom object definitions in Zendesk.	Read + write, Full access
List zendesk custom object fields `ZENDESK_LIST_ZENDESK_CUSTOM_OBJECT_FIELDS`	List all fields for a custom object in Zendesk.	Read + write, Full access
List zendesk permission policies `ZENDESK_LIST_ZENDESK_PERMISSION_POLICIES`	List all permission policies for a custom object in Zendesk.	Read + write, Full access
List zendesk tickets `ZENDESK_LIST_ZENDESK_TICKETS`	List Zendesk tickets with pagination and filtering.	Read + write, Full access
List zendesk users `ZENDESK_LIST_ZENDESK_USERS`	List/enumerate Zendesk users via the Users API.	Read + write, Full access
Make comment private `ZENDESK_MAKE_COMMENT_PRIVATE`	Make a public ticket comment private in Zendesk.	Full access
Make default organization membership `ZENDESK_MAKE_DEFAULT_ORGANIZATION_MEMBERSHIP`	Set a specific organization membership as the default for a user in Zendesk.	Read + write, Full access
Make end user identity primary `ZENDESK_MAKE_END_USER_IDENTITY_PRIMARY`	Set a specified identity as the primary identity for an end user in Zendesk.	Read + write, Full access
Make ticket comment private `ZENDESK_MAKE_TICKET_COMMENT_PRIVATE`	Change a public comment to private on a Zendesk ticket audit.	Full access
Make user identity primary `ZENDESK_MAKE_USER_IDENTITY_PRIMARY`	Set a user identity as the primary identity for a Zendesk user.	Read + write, Full access
Mark many tickets as spam `ZENDESK_MARK_MANY_TICKETS_AS_SPAM`	Marks multiple tickets as spam in Zendesk.	Full access
Merge users `ZENDESK_MERGE_USERS`	Merges two Zendesk end users together. The user specified in the path parameter (user_id) is the primary user (target) that will be kept. The user specified in the request body (id) is the source user that will be delet…	Full access
Merge zendesk tickets `ZENDESK_MERGE_ZENDESK_TICKETS`	Merges multiple tickets into a target ticket in Zendesk.	Full access
Open users profile in agent browser `ZENDESK_OPEN_USERS_PROFILE_IN_AGENT_BROWSER`	Open a Zendesk user's profile in a specified agent's browser.	Read + write, Full access
Recover many suspended tickets `ZENDESK_RECOVER_MANY_SUSPENDED_TICKETS`	Recover multiple suspended tickets in Zendesk.	Read + write, Full access
Renew session `ZENDESK_RENEW_SESSION`	Renew the current Zendesk session and obtain a new authenticity token.	Read + write, Full access
Reorder custom object fields `ZENDESK_REORDER_CUSTOM_OBJECT_FIELDS`	Reorder Custom Fields of an Object. Updates the display order of custom object fields based on the provided field IDs. Use when you need to change the order of fields displayed in a custom object's record layout. This a…	Read + write, Full access
Reorder location installations `ZENDESK_REORDER_LOCATION_INSTALLATIONS`	Reorder App Installations For Location. Creates or updates the relevant location installation with a specified installation order. This action requires admin-level access. Use when you need to change the display order o…	Read + write, Full access
Reorder organization fields `ZENDESK_REORDER_ORGANIZATION_FIELDS`	Reorder Organization Fields. Updates the display order of organization fields based on the provided field IDs. Use when you need to change the order of organization fields displayed in Zendesk. This action is idempotent…	Read + write, Full access
Reorder ticket fields `ZENDESK_REORDER_TICKET_FIELDS`	Reorder Ticket Fields. Updates the display order of ticket fields based on the provided field IDs. Use when you need to change the order of standard ticket fields displayed in the ticket form. This action is idempotent,…	Read + write, Full access
Reorder triggers `ZENDESK_REORDER_TRIGGERS`	Reorder Ticket Triggers. Updates the firing order of ticket triggers based on the provided trigger IDs. Use when you need to change the priority or execution order of ticket triggers in your Zendesk account. Important c…	Read + write, Full access
Reorder user fields `ZENDESK_REORDER_USER_FIELDS`	Reorder User Fields. Updates the display order of custom user fields based on the provided field IDs. Use when you need to change the order of user fields displayed in user profiles or forms. This action requires admin-…	Read + write, Full access
Reply zendesk ticket `ZENDESK_REPLY_ZENDESK_TICKET`	Action to reply to a Zendesk ticket by adding a comment.	Read + write, Full access
Request end user verification `ZENDESK_REQUEST_END_USER_VERIFICATION`	Send a verification email to an end user to verify ownership of their email address identity.	Read + write, Full access
Request user create `ZENDESK_REQUEST_USER_CREATE`	Send a request to create a user in Zendesk.	Read + write, Full access
Request user verification `ZENDESK_REQUEST_USER_VERIFICATION`	Send a verification email to a user to verify ownership of their email address identity.	Read + write, Full access
Restore many tickets `ZENDESK_RESTORE_MANY_TICKETS`	Restores multiple previously deleted tickets in Zendesk.	Read + write, Full access
Restore zendesk ticket `ZENDESK_RESTORE_ZENDESK_TICKET`	Restores a previously deleted ticket in Zendesk.	Read + write, Full access
Search custom object records `ZENDESK_SEARCH_CUSTOM_OBJECT_RECORDS`	Search and filter custom object records in Zendesk using text queries and field filters.	Read + write, Full access
Search object triggers `ZENDESK_SEARCH_OBJECT_TRIGGERS`	Search for triggers associated with a custom object in Zendesk.	Read + write, Full access
Search zendesk `ZENDESK_SEARCH_ZENDESK`	Search for tickets, users, organizations, and groups in Zendesk using query syntax.	Read + write, Full access
Search zendesk organizations `ZENDESK_SEARCH_ZENDESK_ORGANIZATIONS`	Search organizations in Zendesk by external ID or name.	Read + write, Full access
Search zendesk users `ZENDESK_SEARCH_ZENDESK_USERS`	Search for Zendesk users by query or external ID.	Read + write, Full access
Set default custom status `ZENDESK_SET_DEFAULT_CUSTOM_STATUS`	Sets one or more custom ticket statuses as the default for their respective categories.	Read + write, Full access
Set group membership as default `ZENDESK_SET_GROUP_MEMBERSHIP_AS_DEFAULT`	Set a group membership as the default for a specific user in Zendesk.	Read + write, Full access
Set users organization as default `ZENDESK_SET_USERS_ORGANIZATION_AS_DEFAULT`	Set an organization as the default for a user in Zendesk.	Read + write, Full access
Show access rule `ZENDESK_SHOW_ACCESS_RULE`	Show a custom object access rule by its ID.	Read + write, Full access
Show custom object `ZENDESK_SHOW_CUSTOM_OBJECT`	Get details of a specific Zendesk custom object by its key.	Read + write, Full access
Show custom object record `ZENDESK_SHOW_CUSTOM_OBJECT_RECORD`	Get details of a specific Zendesk custom object record by its key and record ID.	Read + write, Full access
Show many job statuses `ZENDESK_SHOW_MANY_JOB_STATUSES`	Show many job statuses by their IDs in Zendesk.	Read + write, Full access
Show many tickets `ZENDESK_SHOW_MANY_TICKETS`	Show multiple tickets by their IDs. Use when you need to retrieve specific tickets by their IDs to display ticket details, compare tickets, or bulk fetch ticket information. The `ids` parameter accepts a comma-separated…	Read + write, Full access
Show many users `ZENDESK_SHOW_MANY_USERS`	Retrieve multiple Zendesk users by their numeric IDs or external IDs.	Read + write, Full access
Show permission policy `ZENDESK_SHOW_PERMISSION_POLICY`	Get details of a specific permission policy for a Zendesk custom object by its ID.	Read + write, Full access
Show request `ZENDESK_SHOW_REQUEST`	Show a single request in Zendesk. Use when you need to retrieve details of a specific request by its ID, including subject, description, status, priority, requester information, and other metadata. This action is read-o…	Read + write, Full access
Unassign user organization `ZENDESK_UNASSIGN_USER_ORGANIZATION`	Immediately removes a user from an organization in Zendesk.	Full access
Update access rule `ZENDESK_UPDATE_ACCESS_RULE`	Update an existing access rule for a custom object in Zendesk.	Read + write, Full access
Update apps installation `ZENDESK_UPDATE_APPS_INSTALLATION`	Update an app installation in Zendesk. Use when you need to modify app installation settings such as enabling/disabling the app, restricting access by groups or roles, or updating app-specific settings.	Read + write, Full access
Update automation `ZENDESK_UPDATE_AUTOMATION`	Update an existing automation in Zendesk. Automations are business rules that automatically perform actions on tickets when certain conditions are met. Use this action when you need to: - Change an automation's title, a…	Read + write, Full access
Update custom object `ZENDESK_UPDATE_CUSTOM_OBJECT`	Update an existing custom object in Zendesk.	Read + write, Full access
Update custom object record `ZENDESK_UPDATE_CUSTOM_OBJECT_RECORD`	Update an existing record for a custom object in Zendesk.	Read + write, Full access
Update custom status `ZENDESK_UPDATE_CUSTOM_STATUS`	Update an existing custom ticket status in Zendesk.	Read + write, Full access
Update deletion schedule `ZENDESK_UPDATE_DELETION_SCHEDULE`	Update an existing deletion schedule in Zendesk.	Read + write, Full access
Update dynamic content items variant `ZENDESK_UPDATE_DYNAMIC_CONTENT_ITEMS_VARIANT`	Update a single variant of a dynamic content item in Zendesk.	Read + write, Full access
Update dynamic content items variants `ZENDESK_UPDATE_DYNAMIC_CONTENT_ITEMS_VARIANTS`	Update one or more variants of a dynamic content item in Zendesk.	Read + write, Full access
Update macro `ZENDESK_UPDATE_MACRO`	Update an existing macro in Zendesk. Macros are predefined responses that agents can apply to tickets to quickly perform common actions. Use this action when you need to: - Change a macro's title or description - Modify…	Read + write, Full access
Update many automations `ZENDESK_UPDATE_MANY_AUTOMATIONS`	Update multiple automations in Zendesk in a single request.	Read + write, Full access
Update many macros `ZENDESK_UPDATE_MANY_MACROS`	Update multiple macros in Zendesk in a single request.	Read + write, Full access
Update many object triggers `ZENDESK_UPDATE_MANY_OBJECT_TRIGGERS`	Update multiple custom object triggers in Zendesk in a single request.	Read + write, Full access
Update many organizations `ZENDESK_UPDATE_MANY_ORGANIZATIONS`	Bulk update multiple Zendesk organizations in a single request.	Read + write, Full access
Update many tickets `ZENDESK_UPDATE_MANY_TICKETS`	Update multiple tickets in Zendesk in a single request.	Read + write, Full access
Update many triggers `ZENDESK_UPDATE_MANY_TRIGGERS`	Update multiple ticket triggers in Zendesk in a single request.	Read + write, Full access
Update many users `ZENDESK_UPDATE_MANY_USERS`	Bulk update multiple Zendesk users in a single request.	Read + write, Full access
Update many views `ZENDESK_UPDATE_MANY_VIEWS`	Update multiple views in Zendesk in a single request.	Read + write, Full access
Update object trigger `ZENDESK_UPDATE_OBJECT_TRIGGER`	Update an existing custom object trigger in Zendesk.	Read + write, Full access
Update organizations tags `ZENDESK_UPDATE_ORGANIZATIONS_TAGS`	Add organization tags in Zendesk. Use when you need to tag an organization for categorization, filtering, or automation purposes. Tags are appended to the organization's existing tags. This action is idempotent, adding…	Read + write, Full access
Update organization field `ZENDESK_UPDATE_ORGANIZATION_FIELD`	Update a custom organization field in Zendesk.	Read + write, Full access
Update permission policy `ZENDESK_UPDATE_PERMISSION_POLICY`	Update an existing permission policy for a custom object in Zendesk.	Read + write, Full access
Update resource collection `ZENDESK_UPDATE_RESOURCE_COLLECTION`	Update an existing resource collection in Zendesk.	Read + write, Full access
Update side conversation `ZENDESK_UPDATE_SIDE_CONVERSATION`	Update a side conversation on a ticket in Zendesk.	Read + write, Full access
Update support address `ZENDESK_UPDATE_SUPPORT_ADDRESS`	Update an existing support address in Zendesk.	Read + write, Full access
Update target `ZENDESK_UPDATE_TARGET`	Update an existing target in Zendesk. Targets are endpoints that receive data when triggers fire (e.g., HTTP targets, email targets, webhook targets). Use this action when you need to: - Change a target's title - Activa…	Read + write, Full access
Update tickets tags `ZENDESK_UPDATE_TICKETS_TAGS`	Update tags on a Zendesk ticket via PUT request to /api/v2/tickets/{ticket_id}/tags.	Read + write, Full access
Update ticket field `ZENDESK_UPDATE_TICKET_FIELD`	Update an existing ticket field in Zendesk.	Read + write, Full access
Update ticket trigger `ZENDESK_UPDATE_TICKET_TRIGGER`	Update an existing ticket trigger in Zendesk.	Read + write, Full access
Update trigger category `ZENDESK_UPDATE_TRIGGER_CATEGORY`	Update an existing trigger category in Zendesk.	Read + write, Full access
Update users identity `ZENDESK_UPDATE_USERS_IDENTITY`	Update a user identity in Zendesk. Use when you need to modify an identity's verified status or other updatable fields. Note: the 'primary' field cannot be changed via this endpoint - use the Make Identity Primary endpo…	Read + write, Full access
Update users me settings `ZENDESK_UPDATE_USERS_ME_SETTINGS`	Update the settings for the currently authenticated Zendesk user.	Read + write, Full access
Update users profiles `ZENDESK_UPDATE_USERS_PROFILES`	Create or update a user profile for a specific Zendesk user by user ID and identifier.	Read + write, Full access
Update users tags `ZENDESK_UPDATE_USERS_TAGS`	Update (replace) tags for a specific Zendesk user.	Read + write, Full access
Update user field `ZENDESK_UPDATE_USER_FIELD`	Update an existing user field in Zendesk. Use when you need to modify the title, description, options, or other properties of a custom user field. Supports updating text, checkbox, dropdown, multiselect, date, integer,…	Read + write, Full access
Update user profile `ZENDESK_UPDATE_USER_PROFILE`	Partially updates a user profile in Zendesk by identifier.	Read + write, Full access
Update user profile by id `ZENDESK_UPDATE_USER_PROFILE_BY_ID`	Partially updates a user profile in Zendesk by profile ID.	Read + write, Full access
Update view `ZENDESK_UPDATE_VIEW`	Update an existing view in Zendesk. Views are saved searches that allow agents to filter and organize tickets. Use this action when you need to: - Change a view's title, description, or active status - Modify a view's p…	Read + write, Full access
Update zendesk account settings `ZENDESK_UPDATE_ZENDESK_ACCOUNT_SETTINGS`	Update Zendesk account-level settings including tickets, branding, localization, routing, and more.	Read + write, Full access
Update zendesk attachment `ZENDESK_UPDATE_ZENDESK_ATTACHMENT`	Updates an attachment's malware access override setting.	Read + write, Full access
Update zendesk custom object field `ZENDESK_UPDATE_ZENDESK_CUSTOM_OBJECT_FIELD`	Update an existing custom object field in Zendesk.	Read + write, Full access
Update zendesk dynamic content item `ZENDESK_UPDATE_ZENDESK_DYNAMIC_CONTENT_ITEM`	Update a dynamic content item in Zendesk. The only attribute that can be changed is the name. Use when you need to rename an existing dynamic content item after confirming its ID. Note: Dynamic content items are used to…	Read + write, Full access
Update zendesk organization `ZENDESK_UPDATE_ZENDESK_ORGANIZATION`	Update an organization in Zendesk. After updating, re-fetch via ZENDESK_GET_ZENDESK_ORGANIZATION if downstream logic depends on current data.	Read + write, Full access
Update zendesk requests `ZENDESK_UPDATE_ZENDESK_REQUESTS`	Update a ticket request in Zendesk with a comment or collaborators.	Read + write, Full access
Update zendesk ticket `ZENDESK_UPDATE_ZENDESK_TICKET`	Update a ticket in Zendesk. Use when you need to modify ticket fields like status, priority, or subject after confirming the ticket ID.	Read + write, Full access
Upsert custom object record by external id or name `ZENDESK_UPSERT_CUSTOM_OBJECT_RECORD_BY_EXTERNAL_ID_OR_NAME`	Create or update a custom object record in Zendesk by external_id or name.	Read + write, Full access
Verify subdomain availability `ZENDESK_VERIFY_SUBDOMAIN_AVAILABILITY`	Verify if a subdomain name is available for use in Zendesk.	Read + write, Full access
Verify support address `ZENDESK_VERIFY_SUPPORT_ADDRESS`	Verify a support address forwarding in Zendesk.	Read + write, Full access
Verify user identity `ZENDESK_VERIFY_USER_IDENTITY`	Set a user identity as verified in Zendesk.	Read + write, Full access

What agents can't do in Zendesk (yet)

Anything not in the table above. The tools mirror what Zendesk makes available to connected apps. If Zendesk doesn't expose an operation, agents can't perform it either.
If something you need is missing, there's usually a path: add the service's API key under Settings → Custom integrations and your agents can call it directly. See custom integrations & secrets. You can also ask your lead agent to open a ticket describing what it needs.

Using it in missions

Just ask in plain language: “check Zendesk for …”, “create … in Zendesk”, “every Monday, … ”, and the agent finds the right tool, runs it, and reports back with a receipt in your Runs ledger. Anything outward-facing (sending, posting, publishing) that a mission didn't clearly authorize comes back to you as a ticket first.

Troubleshooting

Agent says	What's happening	Fix
"Zendesk isn't connected"	No active connection (or this agent is denied)	Connect on the Integrations page; check the agent's per-app policy
"The connection has expired"	Zendesk ended the authorization (they all do periodically)	Click Reconnect on the account, same settings, one click
"I'm not allowed to do that"	The action is above the account's access level, or the agent is scoped down	Raise the level under Manage, or adjust that agent's policy
It did something unexpected	The ask was ambiguous (e.g. matched an existing item)	Be explicit, "create a NEW …", and give agents a working folder where relevant