Can I limit what agents can do in Gorgias?

Yes, twice over. The connection itself has an access level (Standard access), and on top of that you can allow, scope, or deny each individual agent from the Integrations page.

Can I connect more than one Gorgias account?

Yes. Connect additional accounts from the same card and mark one as primary; agents use the primary unless a mission names a specific account.

How do I disconnect Gorgias?

Open Integrations, choose the account under Gorgias, and revoke it. Agents lose access immediately; nothing keeps working in the background.

CRM & Support

🎧 Gorgias integration

Verified July 15, 2026

Connect Gorgias once and every agent in your squad can work in it for you, with exactly as much access as you decide to give, and a receipt for every call it makes.

What your squad can do in Gorgias

Look things up, get account; get customer; get event, and more.
Do real work, add ticket tags; create account setting; create customer; create team, and more.
Run it on a schedule: any of the 32 available tools below can be part of a scheduled task or a mission.

How to connect

In your dashboard, open Integrations and find Gorgias.
Click Connect.
Sign in to Gorgias in the window that opens and approve. You land back on the Integrations page with the account live.

If the connection ever expires, the card shows Reconnect; one click re-authorizes the same account with the same settings.

Multiple accounts: connect as many as you need (say, yours and a client's). One is primary. Agents use it unless a mission says otherwise.

Access levels

This app connects with standard access. Every agent can still be individually allowed, scoped, or denied from the Integrations page.

Every tool, in plain terms

The 32 tools agents use in Gorgias through Mission Control, and the lowest access level that includes each. Agents discover these themselves. You never have to name a tool; asking in plain language is enough.

Tool	What it does	Access level
Add ticket tags `GORGIAS_ADD_TICKET_TAGS`	Adds tags to a ticket in Gorgias.	All levels
Create account setting `GORGIAS_CREATE_ACCOUNT_SETTING`	Creates a new account setting in Gorgias.	All levels
Create customer `GORGIAS_CREATE_CUSTOMER`	Creates a new customer in Gorgias.	All levels
Create team `GORGIAS_CREATE_TEAM`	Creates a new team in Gorgias.	All levels
Create ticket `GORGIAS_CREATE_TICKET`	Creates a new ticket in Gorgias.	All levels
Delete customer `GORGIAS_DELETE_CUSTOMER`	Deletes a specific customer from Gorgias.	All levels
Delete customers `GORGIAS_DELETE_CUSTOMERS`	Deletes multiple customers from Gorgias.	All levels
Delete customer field value `GORGIAS_DELETE_CUSTOMER_FIELD_VALUE`	Deletes a specific field value for a customer in Gorgias.	All levels
Delete team `GORGIAS_DELETE_TEAM`	Deletes a specific team from Gorgias.	All levels
Delete ticket `GORGIAS_DELETE_TICKET`	Deletes a specific ticket from Gorgias.	All levels
Delete ticket field value `GORGIAS_DELETE_TICKET_FIELD_VALUE`	Deletes a specific field value for a ticket in Gorgias.	All levels
Get account `GORGIAS_GET_ACCOUNT`	Retrieves your Gorgias account information.	All levels
Get customer `GORGIAS_GET_CUSTOMER`	Retrieves a specific customer from Gorgias.	All levels
Get event `GORGIAS_GET_EVENT`	Retrieves a specific event from Gorgias.	All levels
Get team `GORGIAS_GET_TEAM`	Retrieves a specific team from Gorgias.	All levels
Get ticket `GORGIAS_GET_TICKET`	Retrieves a specific ticket from Gorgias.	All levels
List account settings `GORGIAS_LIST_ACCOUNT_SETTINGS`	Lists all account settings in Gorgias.	All levels
List customers `GORGIAS_LIST_CUSTOMERS`	Lists customers in Gorgias with various filtering options.	All levels
List customer field values `GORGIAS_LIST_CUSTOMER_FIELD_VALUES`	Lists all field values for a customer in Gorgias.	All levels
List events `GORGIAS_LIST_EVENTS`	Lists events in Gorgias with various filtering options.	All levels
List teams `GORGIAS_LIST_TEAMS`	Lists teams in Gorgias.	All levels
List tickets `GORGIAS_LIST_TICKETS`	Lists tickets in Gorgias with various filtering options.	All levels
List ticket field values `GORGIAS_LIST_TICKET_FIELD_VALUES`	Lists all field values for a ticket in Gorgias.	All levels
List ticket tags `GORGIAS_LIST_TICKET_TAGS`	Lists all tags for a ticket in Gorgias.	All levels
Merge customers `GORGIAS_MERGE_CUSTOMERS`	Merges two customers in Gorgias, combining their data and history.	All levels
Remove ticket tags `GORGIAS_REMOVE_TICKET_TAGS`	Removes tags from a ticket in Gorgias.	All levels
Set customer data `GORGIAS_SET_CUSTOMER_DATA`	Sets the complete data object for a customer in Gorgias.	All levels
Set ticket tags `GORGIAS_SET_TICKET_TAGS`	Sets the complete list of tags for a ticket in Gorgias.	All levels
Update account setting `GORGIAS_UPDATE_ACCOUNT_SETTING`	Updates an existing account setting in Gorgias.	All levels
Update customer `GORGIAS_UPDATE_CUSTOMER`	Updates an existing customer in Gorgias.	All levels
Update team `GORGIAS_UPDATE_TEAM`	Updates an existing team in Gorgias.	All levels
Update ticket `GORGIAS_UPDATE_TICKET`	Updates an existing ticket in Gorgias.	All levels

What agents can't do in Gorgias (yet)

Anything not in the table above. The tools mirror what Gorgias makes available to connected apps. If Gorgias doesn't expose an operation, agents can't perform it either.
If something you need is missing, there's usually a path: add the service's API key under Settings → Custom integrations and your agents can call it directly. See custom integrations & secrets. You can also ask your lead agent to open a ticket describing what it needs.

Using it in missions

Just ask in plain language: “check Gorgias for …”, “create … in Gorgias”, “every Monday, … ”, and the agent finds the right tool, runs it, and reports back with a receipt in your Runs ledger. Anything outward-facing (sending, posting, publishing) that a mission didn't clearly authorize comes back to you as a ticket first.

Troubleshooting

Agent says	What's happening	Fix
"Gorgias isn't connected"	No active connection (or this agent is denied)	Connect on the Integrations page; check the agent's per-app policy
"The connection has expired"	Gorgias ended the authorization (they all do periodically)	Click Reconnect on the account, same settings, one click
"I'm not allowed to do that"	The action is above the account's access level, or the agent is scoped down	Raise the level under Manage, or adjust that agent's policy
It did something unexpected	The ask was ambiguous (e.g. matched an existing item)	Be explicit, "create a NEW …", and give agents a working folder where relevant

How to connect

In your dashboard, open Integrations and find Gorgias.

Click Connect.