Can I limit what agents can do in WhatsApp?

Yes, twice over. The connection itself has an access level (Standard access), and on top of that you can allow, scope, or deny each individual agent from the Integrations page.

Can I connect more than one WhatsApp account?

Yes. Connect additional accounts from the same card and mark one as primary; agents use the primary unless a mission names a specific account.

How do I disconnect WhatsApp?

Open Integrations, choose the account under WhatsApp, and revoke it. Agents lose access immediately; nothing keeps working in the background.

Communication

📱 WhatsApp integration

Verified July 15, 2026

Connect WhatsApp once and every agent in your squad can work in it for you, with exactly as much access as you decide to give, and a receipt for every call it makes.

What your squad can do in WhatsApp

Look things up, get business profile; get media info; get message templates, and more.
Do real work, create message template; send contacts; send interactive buttons; send interactive list, and more.
Run it on a schedule: any of the 17 available tools below can be part of a scheduled task or a mission.

How to connect

In your dashboard, open Integrations and find WhatsApp.
Click Connect.
Sign in to WhatsApp in the window that opens and approve. You land back on the Integrations page with the account live.

If the connection ever expires, the card shows Reconnect; one click re-authorizes the same account with the same settings.

Multiple accounts: connect as many as you need (say, yours and a client's). One is primary. Agents use it unless a mission says otherwise.

Access levels

This app connects with standard access. Every agent can still be individually allowed, scoped, or denied from the Integrations page.

Every tool, in plain terms

The 17 tools agents use in WhatsApp through Mission Control, and the lowest access level that includes each. Agents discover these themselves. You never have to name a tool; asking in plain language is enough.

Tool	What it does	Access level
Create message template `WHATSAPP_CREATE_MESSAGE_TEMPLATE`	Create a new message template for the WhatsApp Business Account.	All levels
Delete message template `WHATSAPP_DELETE_MESSAGE_TEMPLATE`	Delete a message template from the WhatsApp Business Account by name.	All levels
Get business profile `WHATSAPP_GET_BUSINESS_PROFILE`	Get the business profile information for a WhatsApp Business phone number.	All levels
Get media info `WHATSAPP_GET_MEDIA_INFO`	Get metadata and download URL for uploaded WhatsApp media.	All levels
Get message templates `WHATSAPP_GET_MESSAGE_TEMPLATES`	Get all message templates for the WhatsApp Business Account.	All levels
Get phone number `WHATSAPP_GET_PHONE_NUMBER`	Retrieve detailed information about a specific WhatsApp Business phone number.	All levels
Get phone numbers `WHATSAPP_GET_PHONE_NUMBERS`	Retrieve all phone numbers registered to your WhatsApp Business Account.	All levels
Get template status `WHATSAPP_GET_TEMPLATE_STATUS`	Get the status and details of a specific message template.	All levels
Send contacts `WHATSAPP_SEND_CONTACTS`	Send contacts WhatsApp number. Note: The message will be delivered to the recipient only if they have initiated a conversation first.	All levels
Send interactive buttons `WHATSAPP_SEND_INTERACTIVE_BUTTONS`	Send an interactive button message with up to 3 reply buttons to a WhatsApp user.	All levels
Send interactive list `WHATSAPP_SEND_INTERACTIVE_LIST`	Send an interactive list message to a WhatsApp number.	All levels
Send location `WHATSAPP_SEND_LOCATION`	Send a location message with coordinates, name, and address to a WhatsApp user.	All levels
Send media `WHATSAPP_SEND_MEDIA`	Send a media message to a WhatsApp number.	All levels
Send media by id `WHATSAPP_SEND_MEDIA_BY_ID`	Send media using a media ID from previously uploaded media.	All levels
Send message `WHATSAPP_SEND_MESSAGE`	Send a text message to a WhatsApp user. Important: The recipient phone number must be registered on WhatsApp and must have initiated a conversation with your business within the last 24 hours, OR you must use a template…	All levels
Send template message `WHATSAPP_SEND_TEMPLATE_MESSAGE`	Send a template message to a WhatsApp number.	All levels
Upload media `WHATSAPP_UPLOAD_MEDIA`	Upload media files (images, videos, audio, documents, stickers) to WhatsApp servers.	All levels

What agents can't do in WhatsApp (yet)

Business API rules apply. Messaging outside the 24-hour customer-service window requires approved templates, an agent can't free-form message a customer who hasn't written to you recently.
If something you need is missing, there's usually a path: add the service's API key under Settings → Custom integrations and your agents can call it directly. See custom integrations & secrets. You can also ask your lead agent to open a ticket describing what it needs.

Using it in missions

Just ask in plain language: “check WhatsApp for …”, “create … in WhatsApp”, “every Monday, … ”, and the agent finds the right tool, runs it, and reports back with a receipt in your Runs ledger. Anything outward-facing (sending, posting, publishing) that a mission didn't clearly authorize comes back to you as a ticket first.

Troubleshooting

Agent says	What's happening	Fix
"WhatsApp isn't connected"	No active connection (or this agent is denied)	Connect on the Integrations page; check the agent's per-app policy
"The connection has expired"	WhatsApp ended the authorization (they all do periodically)	Click Reconnect on the account, same settings, one click
"I'm not allowed to do that"	The action is above the account's access level, or the agent is scoped down	Raise the level under Manage, or adjust that agent's policy
It did something unexpected	The ask was ambiguous (e.g. matched an existing item)	Be explicit, "create a NEW …", and give agents a working folder where relevant

What your squad can do in WhatsApp

Look things up, get business profile; get media info; get message templates, and more.

Do real work, create message template; send contacts; send interactive buttons; send interactive list, and more.

Run it on a schedule: any of the 17 available tools below can be part of a scheduled task or a mission.

How to connect

In your dashboard, open Integrations and find WhatsApp.

Click Connect.