Can I limit what agents can do in Intercom?

Yes, twice over. The connection itself has an access level (Read-only, Read + write, Full access), and on top of that you can allow, scope, or deny each individual agent from the Integrations page.

Can I connect more than one Intercom account?

Yes. Connect additional accounts from the same card and mark one as primary; agents use the primary unless a mission names a specific account.

How do I disconnect Intercom?

Open Integrations, choose the account under Intercom, and revoke it. Agents lose access immediately; nothing keeps working in the background.

CRM & Support

💬 Intercom integration

Access levels: Read-only · Read + write · Full access · Verified July 15, 2026

Connect Intercom once and every agent in your squad can work in it for you, with exactly as much access as you decide to give, and a receipt for every call it makes.

What your squad can do in Intercom

Look things up, get a contact; get content import source; get conversation, and more.
Do real work, add subscription to a contact; add tag to contact; create an article; create a collection, and more.
Run it on a schedule: any of the 133 available tools below can be part of a scheduled task or a mission.

How to connect

In your dashboard, open Integrations and find Intercom.
Click Connect and pick an access level (we recommend Read + write): this is the ceiling for every agent.
Sign in to Intercom in the window that opens and approve. You land back on the Integrations page with the account live.

You can change an account's access level any time under Manage. It applies instantly, no re-authorization. If the connection ever expires, the card shows Reconnect; one click re-authorizes the same account with the same settings.

Multiple accounts: connect as many as you need (say, yours and a client's). One is primary. Agents use it unless a mission says otherwise.

Access levels

The level you pick at connect time is enforced on our side for every agent call: an agent can never do more than the level allows, no matter what it's asked.

Level	What it allows
Read-only	Read conversations, contacts, and admin users.
Read + write	Reply to conversations and create/update contacts.	Recommended
Full access	Also log events, manage articles and tickets.

On top of the connection's level, every agent can be individually allowed, scoped down, or denied for this app from the Integrations page. Deny an agent and it doesn't even see the connection.

Every tool, in plain terms

The 133 tools agents use in Intercom through Mission Control, and the lowest access level that includes each. Agents discover these themselves. You never have to name a tool; asking in plain language is enough.

Tool	What it does	Access level
Add subscription to a contact `INTERCOM_ADD_SUBSCRIPTION_TO_A_CONTACT`	You can add a specific subscription to a contact.	Read + write, Full access
Add tag to contact `INTERCOM_ADD_TAG_TO_CONTACT`	Add a tag to a contact in Intercom. Use when you need to attach or add a specific tag to a contact for categorization or tracking purposes.	Read + write, Full access
Archive contact `INTERCOM_ARCHIVE_CONTACT`	Archive a single contact in Intercom. Use when you need to archive a contact by their ID.	Full access
Assign conversation `INTERCOM_ASSIGN_CONVERSATION`	Assigns a conversation to a specific admin or team in Intercom.	Read + write, Full access
Attach contact to company `INTERCOM_ATTACH_CONTACT_TO_COMPANY`	Attach a contact to a company in Intercom.	Read + write, Full access
Attach contact to conversation `INTERCOM_ATTACH_CONTACT_TO_CONVERSATION`	Attach a contact participant to a conversation on behalf of admin or contact.	Read + write, Full access
Attach tag to conversation `INTERCOM_ATTACH_TAG_TO_CONVERSATION`	Add a tag to a specific conversation in Intercom.	Read + write, Full access
Attach tag to ticket `INTERCOM_ATTACH_TAG_TO_TICKET`	Add a tag to a ticket in Intercom. Use when you need to attach or add a specific tag to a ticket for categorization or tracking purposes.	Read + write, Full access
Block contact `INTERCOM_BLOCK_CONTACT`	Block a single contact in Intercom. Use when you need to block a contact, which will also archive their conversations.	Full access
Cancel data export `INTERCOM_CANCEL_DATA_EXPORT`	Cancel an active content data export job. Use when you need to terminate an ongoing export and update its status to 'canceled'.	Full access
Close conversation `INTERCOM_CLOSE_CONVERSATION`	Closes a conversation in Intercom, marking it as resolved.	Full access
Create an article `INTERCOM_CREATE_AN_ARTICLE`	You can create a new article by making a POST request to `https://api.intercom.io/articles`.	Read + write, Full access
Create a collection `INTERCOM_CREATE_A_COLLECTION`	You can create a new collection by making a POST request to `https://api.intercom.io/help_center/collections.`	Read + write, Full access
Create a note `INTERCOM_CREATE_A_NOTE`	You can add a note to a single contact.	Read + write, Full access
Create contact `INTERCOM_CREATE_CONTACT`	Create a new contact in Intercom workspace.	Read + write, Full access
Create content import source `INTERCOM_CREATE_CONTENT_IMPORT_SOURCE`	Create a new content import source for the Fin Content Library.	Read + write, Full access
Create conversation `INTERCOM_CREATE_CONVERSATION`	Creates a new conversation in Intercom. Requires exactly one of from_user_id or from_contact_id, both are schema-optional but at least one must be provided.	Read + write, Full access
Create data attribute `INTERCOM_CREATE_DATA_ATTRIBUTE`	Create a custom data attribute for contacts or companies.	Read + write, Full access
Create data event `INTERCOM_CREATE_DATA_EVENT`	Submit a data event to Intercom to track user activities.	Read + write, Full access
Create data export `INTERCOM_CREATE_DATA_EXPORT`	Initiate an async data export job for message content.	Read + write, Full access
Create external page `INTERCOM_CREATE_EXTERNAL_PAGE`	Create an external page in Fin Content Library or update an existing page by external ID.	Read + write, Full access
Create help center section `INTERCOM_CREATE_HELP_CENTER_SECTION`	Create a new help center section within a collection.	Read + write, Full access
Create internal article `INTERCOM_CREATE_INTERNAL_ARTICLE`	Create a new internal article for team knowledge sharing.	Read + write, Full access
Create or update a company `INTERCOM_CREATE_OR_UPDATE_A_COMPANY`	You can create or update a company. Companies will be only visible in Intercom when there is at least one associated user. Companies are looked up via `company_id` in a `POST` request, if not found via `company_id`, the…	Read + write, Full access
Create tag `INTERCOM_CREATE_TAG`	Create or update a tag, and optionally tag/untag companies or tag contacts.	Read + write, Full access
Create ticket `INTERCOM_CREATE_TICKET`	Create a ticket in Intercom to track customer requests and issues.	Read + write, Full access
Create ticket type `INTERCOM_CREATE_TICKET_TYPE`	Create a new ticket type that defines the data structure for tracking customer requests.	Read + write, Full access
Create ticket type attribute `INTERCOM_CREATE_TICKET_TYPE_ATTRIBUTE`	Create a new attribute for a ticket type in Intercom.	Read + write, Full access
Data event summaries `INTERCOM_DATA_EVENT_SUMMARIES`	Create event summaries for a user to track event occurrences.	Read + write, Full access
Delete an article `INTERCOM_DELETE_AN_ARTICLE`	You can delete a single article by making a DELETE request to `https://api.intercom.io/articles/<id>`.	Full access
Delete a collection `INTERCOM_DELETE_A_COLLECTION`	You can delete a single collection by making a DELETE request to `https://api.intercom.io/collections/<id>`.	Full access
Delete a company `INTERCOM_DELETE_A_COMPANY`	You can delete a single company.	Full access
Delete a tag delete tag `INTERCOM_DELETE_A_TAG_DELETE_TAG`	Delete a tag from Intercom workspace. Use when you need to permanently remove a tag that is no longer needed.	Full access
Delete a visitor `INTERCOM_DELETE_A_VISITOR`	Delete a visitor from the Intercom workspace.	Full access
Delete contact `INTERCOM_DELETE_CONTACT`	Delete a contact from the Intercom workspace.	Full access
Delete content import source `INTERCOM_DELETE_CONTENT_IMPORT_SOURCE`	Delete a content import source and all its external pages.	Full access
Delete external page `INTERCOM_DELETE_EXTERNAL_PAGE`	Delete an external page from content library and AI answers.	Full access
Delete internal article `INTERCOM_DELETE_INTERNAL_ARTICLE`	Delete a single internal article by ID. Use when you need to permanently remove an internal article from Intercom.	Full access
Delete ticket `INTERCOM_DELETE_TICKET`	Delete a ticket from the Intercom system. Use when you need to permanently remove a ticket.	Full access
Detach a contact `INTERCOM_DETACH_A_CONTACT`	Remove a tag from a specific contact in Intercom.	Full access
Detach contact from company `INTERCOM_DETACH_CONTACT_FROM_COMPANY`	Detach a contact from a company in Intercom.	Full access
Detach tag from conversation `INTERCOM_DETACH_TAG_FROM_CONVERSATION`	Remove a tag from a specific conversation in Intercom.	Full access
Detach tag from ticket `INTERCOM_DETACH_TAG_FROM_TICKET`	Remove a tag from a ticket in Intercom. Use when you need to detach or remove a specific tag from a ticket.	Full access
Download data export `INTERCOM_DOWNLOAD_DATA_EXPORT`	Download content data export from Intercom.	All levels
Enqueue create ticket `INTERCOM_ENQUEUE_CREATE_TICKET`	Enqueue ticket creation for asynchronous processing.	Read + write, Full access
Find tag `INTERCOM_FIND_TAG`	Retrieve details for a specific tag by its ID.	All levels
Get a contact `INTERCOM_GET_A_CONTACT`	You can fetch the details of a single contact.	All levels
Get content import source `INTERCOM_GET_CONTENT_IMPORT_SOURCE`	Retrieve a content import source by its ID.	All levels
Get conversation `INTERCOM_GET_CONVERSATION`	Retrieves a specific conversation by ID with all messages and details.	All levels
Get counts `INTERCOM_GET_COUNTS`	Retrieve summary counts for Intercom app entities including companies, users, leads, tags, segments, and conversations.	All levels
Get custom object instance by external id `INTERCOM_GET_CUSTOM_OBJECT_INSTANCE_BY_EXTERNAL_ID`	Retrieve a custom object instance by its external_id.	All levels
Get external page `INTERCOM_GET_EXTERNAL_PAGE`	Retrieve an external page from Fin Content Library by ID.	All levels
Get ticket `INTERCOM_GET_TICKET`	Retrieve a ticket from Intercom. Use when you need to fetch comprehensive details about a specific ticket including state, type, attributes, and contacts.	All levels
Get ticket type `INTERCOM_GET_TICKET_TYPE`	Retrieve details for a specific ticket type by its ID.	All levels
Identify an admin `INTERCOM_IDENTIFY_AN_ADMIN`	You can view the currently authorised admin along with the embedded app object (a "workspace" in legacy terminology).	All levels
Jobs status `INTERCOM_JOBS_STATUS`	Retrieve the status of job execution. Use when checking progress and outcome of asynchronous operations like data imports or exports.	All levels
List all activity logs `INTERCOM_LIST_ALL_ACTIVITY_LOGS`	You can get a log of activities by all admins in an app.	All levels
List all admins `INTERCOM_LIST_ALL_ADMINS`	You can fetch a list of admins for a given workspace.	All levels
List all articles `INTERCOM_LIST_ALL_ARTICLES`	You can fetch a list of all articles by making a GET request to `https://api.intercom.io/articles`.	All levels
List all collections `INTERCOM_LIST_ALL_COLLECTIONS`	You can fetch a list of all collections by making a GET request to `https://api.intercom.io/help_center/collections`.	All levels
List all companies `INTERCOM_LIST_ALL_COMPANIES`	You can list companies. The company list is sorted by the `last_request_at` field and by default is ordered descending, most recently requested first. Note that the API does not include companies who have no associated…	All levels
List all help centers `INTERCOM_LIST_ALL_HELP_CENTERS`	You can list all Help Centers by making a GET request to `https://api.intercom.io/help_center/help_centers`.	All levels
List all macros `INTERCOM_LIST_ALL_MACROS`	Fetch a list of all macros (saved replies) in your workspace for use in automating responses.	All levels
List all notes `INTERCOM_LIST_ALL_NOTES`	You can fetch a list of notes that are associated to a contact.	All levels
List attached companies for contact `INTERCOM_LIST_ATTACHED_COMPANIES_FOR_CONTACT`	You can fetch a list of companies that are associated to a contact.	All levels
List attached contacts `INTERCOM_LIST_ATTACHED_CONTACTS`	You can fetch a list of all contacts that belong to a company.	All levels
List attached segments for companies `INTERCOM_LIST_ATTACHED_SEGMENTS_FOR_COMPANIES`	You can fetch a list of all segments that belong to a company.	All levels
List attached segments for contact `INTERCOM_LIST_ATTACHED_SEGMENTS_FOR_CONTACT`	You can fetch a list of segments that are associated to a contact.	All levels
List away status reasons `INTERCOM_LIST_AWAY_STATUS_REASONS`	Retrieve all away status reasons for a workspace including deleted ones.	All levels
List calls `INTERCOM_LIST_CALLS`	List all phone calls from Intercom with pagination support.	All levels
List calls with transcripts `INTERCOM_LIST_CALLS_WITH_TRANSCRIPTS`	Retrieve calls by conversation IDs with transcripts when available.	All levels
List company notes `INTERCOM_LIST_COMPANY_NOTES`	List all notes associated with a specific company.	All levels
List contacts `INTERCOM_LIST_CONTACTS`	List all contacts (users or leads) in your Intercom workspace with pagination support.	All levels
List content import sources `INTERCOM_LIST_CONTENT_IMPORT_SOURCES`	Retrieve all content import sources for the workspace.	All levels
List conversations `INTERCOM_LIST_CONVERSATIONS`	Lists all conversations from Intercom with pagination support.	All levels
List data attributes `INTERCOM_LIST_DATA_ATTRIBUTES`	List all data attributes for contacts, companies, and conversations.	All levels
List data events `INTERCOM_LIST_DATA_EVENTS`	Retrieve a log of data events belonging to a customer.	All levels
List external pages `INTERCOM_LIST_EXTERNAL_PAGES`	List all external pages from Fin Content Library.	All levels
List help center sections `INTERCOM_LIST_HELP_CENTER_SECTIONS`	Fetch a list of all help center sections in descending order by updated_at.	All levels
List internal articles `INTERCOM_LIST_INTERNAL_ARTICLES`	Fetches one page of internal articles from Intercom.	All levels
List news items `INTERCOM_LIST_NEWS_ITEMS`	Fetch a list of all news items from Intercom.	All levels
List segments `INTERCOM_LIST_SEGMENTS`	Retrieve all segments defined within a workspace for filtering and categorizing contacts.	All levels
List subscriptions for a contact `INTERCOM_LIST_SUBSCRIPTIONS_FOR_A_CONTACT`	You can fetch a list of subscription types that are attached to a contact.	All levels
List subscription types `INTERCOM_LIST_SUBSCRIPTION_TYPES`	List all subscription types available in the workspace.	All levels
List tags `INTERCOM_LIST_TAGS`	Fetch all tags for the workspace. Use when you need to retrieve all available tags that can be applied to contacts, companies, and conversations.	All levels
List tags attached to a contact `INTERCOM_LIST_TAGS_ATTACHED_TO_A_CONTACT`	You can fetch a list of all tags that are attached to a specific contact.	All levels
List teams `INTERCOM_LIST_TEAMS`	Retrieve all teams within a workspace. Use when you need to get a list of all available teams, their members, or assignment configurations.	All levels
List ticket states `INTERCOM_LIST_TICKET_STATES`	Fetch all ticket states for the workspace.	All levels
List ticket types `INTERCOM_LIST_TICKET_TYPES`	Retrieve all ticket types for the workspace.	All levels
Merge a lead and a user `INTERCOM_MERGE_A_LEAD_AND_A_USER`	You can merge a contact with a `role` of `lead` into a contact with a `role` of `user`.	Full access
Register fin voice call `INTERCOM_REGISTER_FIN_VOICE_CALL`	Register a Fin Voice call with Intercom. Use when you need to create a record of an external voice call in Intercom, enabling AI-powered call analysis and customer interaction tracking.	Read + write, Full access
Remove subscription from a contact `INTERCOM_REMOVE_SUBSCRIPTION_FROM_A_CONTACT`	You can remove a specific subscription from a contact.	Full access
Remove tag from a contact `INTERCOM_REMOVE_TAG_FROM_A_CONTACT`	You can remove tag from a specific contact.	Full access
Reopen conversation `INTERCOM_REOPEN_CONVERSATION`	Reopens a closed conversation in Intercom.	Read + write, Full access
Reply ticket `INTERCOM_REPLY_TICKET`	Reply to a ticket with a message from admin or contact, or with a note for admins.	Read + write, Full access
Reply to conversation `INTERCOM_REPLY_TO_CONVERSATION`	Sends a reply to an existing conversation in Intercom.	Read + write, Full access
Retrieve an admin `INTERCOM_RETRIEVE_AN_ADMIN`	You can retrieve the details of a single admin.	All levels
Retrieve an article `INTERCOM_RETRIEVE_AN_ARTICLE`	You can fetch the details of a single article by making a GET request to `https://api.intercom.io/articles/<id>`.	All levels
Retrieve a collection `INTERCOM_RETRIEVE_A_COLLECTION`	You can fetch the details of a single collection by making a GET request to `https://api.intercom.io/help_center/collections/<id>`.	All levels
Retrieve a company by id `INTERCOM_RETRIEVE_A_COMPANY_BY_ID`	You can fetch a single company.	All levels
Retrieve a help center `INTERCOM_RETRIEVE_A_HELP_CENTER`	You can fetch the details of a single Help Center by making a GET request to `https://api.intercom.io/help_center/help_center/<id>`.	All levels
Retrieve a job status `INTERCOM_RETRIEVE_A_JOB_STATUS`	Retrieve the status of a data export job. Use when checking the progress of an export job by providing the job identifier.	All levels
Retrieve a macro `INTERCOM_RETRIEVE_A_MACRO`	Fetch a single macro (saved reply) by its ID.	All levels
Retrieve a segment `INTERCOM_RETRIEVE_A_SEGMENT`	Retrieve details for a single segment by its ID.	All levels
Retrieve companies `INTERCOM_RETRIEVE_COMPANIES`	You can fetch a single company by passing in `company_id` or `name`.	All levels
Retrieve internal article `INTERCOM_RETRIEVE_INTERNAL_ARTICLE`	Retrieve an internal article by ID from Intercom.	All levels
Retrieve note `INTERCOM_RETRIEVE_NOTE`	Retrieve details of a single note by its identifier.	All levels
Retrieve team `INTERCOM_RETRIEVE_TEAM`	Retrieve detailed information about a specific team by ID.	All levels
Retrieve visitor with user id `INTERCOM_RETRIEVE_VISITOR_WITH_USER_ID`	Retrieve a specific visitor's details using their user_id.	All levels
Scroll over all companies `INTERCOM_SCROLL_OVER_ALL_COMPANIES`	The `list all companies` functionality does not work well for huge datasets, and can result in errors and performance problems when paging deeply.	All levels
Search contacts `INTERCOM_SEARCH_CONTACTS`	Search for contacts using query filters with operators.	All levels
Search conversations `INTERCOM_SEARCH_CONVERSATIONS`	Searches for conversations using query string with support for filtering and sorting	All levels
Search for articles `INTERCOM_SEARCH_FOR_ARTICLES`	You can search for articles by making a GET request to `https://api.intercom.io/articles/search`.	All levels
Search internal articles `INTERCOM_SEARCH_INTERNAL_ARTICLES`	Searches one page of internal articles in Intercom.	All levels
Search tickets `INTERCOM_SEARCH_TICKETS`	Search tickets in Intercom by filtering attribute values.	All levels
Set admin to away `INTERCOM_SET_ADMIN_TO_AWAY`	Set an admin to away status in Intercom. Use when you need to mark an admin as away, optionally with a specific reason and reassignment behavior.	Read + write, Full access
Set an admin to away `INTERCOM_SET_AN_ADMIN_TO_AWAY`	You can set an Admin as away for the Inbox.	Read + write, Full access
Show call `INTERCOM_SHOW_CALL`	Retrieve a single call by ID from Intercom.	All levels
Show call transcript `INTERCOM_SHOW_CALL_TRANSCRIPT`	Get call transcript by call ID. Use when you need to retrieve the transcript text from a recorded call.	All levels
Show contact by external id `INTERCOM_SHOW_CONTACT_BY_EXTERNAL_ID`	Retrieve a contact by their external ID. Use when you need to fetch contact details using an identifier from your external system rather than Intercom's internal ID. Only supports users, not leads.	All levels
Unarchive contact `INTERCOM_UNARCHIVE_CONTACT`	Unarchive a previously archived contact in Intercom.	Read + write, Full access
Update an article `INTERCOM_UPDATE_AN_ARTICLE`	You can update the details of a single article by making a PUT request to `https://api.intercom.io/articles/<id>`.	Read + write, Full access
Update a collection `INTERCOM_UPDATE_A_COLLECTION`	You can update the details of a single collection by making a PUT request to `https://api.intercom.io/collections/<id>`.	Read + write, Full access
Update a company `INTERCOM_UPDATE_A_COMPANY`	You can update a single company using the Intercom provisioned `id`.	Read + write, Full access
Update a contact `INTERCOM_UPDATE_A_CONTACT`	You can update an existing contact (ie. user or lead).	Read + write, Full access
Update contact `INTERCOM_UPDATE_CONTACT`	Update an existing contact in Intercom. Use when you need to modify contact information such as name, email, custom attributes, or other properties.	Read + write, Full access
Update content import source `INTERCOM_UPDATE_CONTENT_IMPORT_SOURCE`	Update an existing content import source in Fin Content Library.	Read + write, Full access
Update data attribute `INTERCOM_UPDATE_DATA_ATTRIBUTE`	Update an existing data attribute in Intercom.	Read + write, Full access
Update external page `INTERCOM_UPDATE_EXTERNAL_PAGE`	Update an existing external page in Fin Content Library.	Read + write, Full access
Update internal article `INTERCOM_UPDATE_INTERNAL_ARTICLE`	Update an internal article with new title, body, author or owner information.	Read + write, Full access
Update ticket `INTERCOM_UPDATE_TICKET`	Update an existing ticket in Intercom. Use when you need to modify ticket attributes, state, assignment, or other properties.	Read + write, Full access
Update ticket type `INTERCOM_UPDATE_TICKET_TYPE`	Update an existing ticket type in the workspace.	Read + write, Full access
Update ticket type attribute `INTERCOM_UPDATE_TICKET_TYPE_ATTRIBUTE`	Update an existing attribute for a ticket type.	Read + write, Full access

What agents can't do in Intercom (yet)

Anything not in the table above. The tools mirror what Intercom makes available to connected apps. If Intercom doesn't expose an operation, agents can't perform it either.
If something you need is missing, there's usually a path: add the service's API key under Settings → Custom integrations and your agents can call it directly. See custom integrations & secrets. You can also ask your lead agent to open a ticket describing what it needs.

Using it in missions

Just ask in plain language: “check Intercom for …”, “create … in Intercom”, “every Monday, … ”, and the agent finds the right tool, runs it, and reports back with a receipt in your Runs ledger. Anything outward-facing (sending, posting, publishing) that a mission didn't clearly authorize comes back to you as a ticket first.

Troubleshooting

Agent says	What's happening	Fix
"Intercom isn't connected"	No active connection (or this agent is denied)	Connect on the Integrations page; check the agent's per-app policy
"The connection has expired"	Intercom ended the authorization (they all do periodically)	Click Reconnect on the account, same settings, one click
"I'm not allowed to do that"	The action is above the account's access level, or the agent is scoped down	Raise the level under Manage, or adjust that agent's policy
It did something unexpected	The ask was ambiguous (e.g. matched an existing item)	Be explicit, "create a NEW …", and give agents a working folder where relevant