Can I limit what agents can do in Zoho Desk?

Yes, twice over. The connection itself has an access level (Read-only, Read + write, Full access), and on top of that you can allow, scope, or deny each individual agent from the Integrations page.

Can I connect more than one Zoho Desk account?

Yes. Connect additional accounts from the same card and mark one as primary; agents use the primary unless a mission names a specific account.

How do I disconnect Zoho Desk?

Open Integrations, choose the account under Zoho Desk, and revoke it. Agents lose access immediately; nothing keeps working in the background.

CRM & Support

🎧 Zoho Desk integration

Access levels: Read-only · Read + write · Full access · Verified July 15, 2026

Connect Zoho Desk once and every agent in your squad can work in it for you, with exactly as much access as you decide to give, and a receipt for every call it makes.

What your squad can do in Zoho Desk

Look things up, get agent; get agents count; get contact, and more.
Do real work, create contact; create ticket; update account; update many tasks, and more.
Run it on a schedule: any of the 31 available tools below can be part of a scheduled task or a mission.

How to connect

In your dashboard, open Integrations and find Zoho Desk.
Click Connect and pick an access level (we recommend Read + write): this is the ceiling for every agent.
Sign in to Zoho Desk in the window that opens and approve. You land back on the Integrations page with the account live.

You can change an account's access level any time under Manage. It applies instantly, no re-authorization. If the connection ever expires, the card shows Reconnect; one click re-authorizes the same account with the same settings.

Multiple accounts: connect as many as you need (say, yours and a client's). One is primary. Agents use it unless a mission says otherwise.

Access levels

The level you pick at connect time is enforced on our side for every agent call: an agent can never do more than the level allows, no matter what it's asked.

Level	What it allows
Read-only	Read tickets, contacts, and configuration.
Read + write	Read and create/update tickets and contacts.	Recommended
Full access	Full Desk access including settings.

On top of the connection's level, every agent can be individually allowed, scoped down, or denied for this app from the Integrations page. Deny an agent and it doesn't even see the connection.

Every tool, in plain terms

The 31 tools agents use in Zoho Desk through Mission Control, and the lowest access level that includes each. Agents discover these themselves. You never have to name a tool; asking in plain language is enough.

Tool	What it does	Access level
Create contact `ZOHO_DESK_CREATE_CONTACT`	Create a new contact in Zoho Desk with name, email, and other details.	Full access
Create ticket `ZOHO_DESK_CREATE_TICKET`	Create a new Zoho Desk ticket with subject, description, department, and requester details.	Read + write, Full access
Download ticket attachment `ZOHO_DESK_DOWNLOAD_TICKET_ATTACHMENT`	Download a file attachment from a Zoho Desk ticket by attachment ID.	Full access
Get agent `ZOHO_DESK_GET_AGENT`	Fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.	All levels
Get agents count `ZOHO_DESK_GET_AGENTS_COUNT`	Get the total count of agents in Zoho Desk.	All levels
Get contact `ZOHO_DESK_GET_CONTACT`	Fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.	All levels
Get contacts by ids `ZOHO_DESK_GET_CONTACTS_BY_IDS`	Fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.	All levels
Get department `ZOHO_DESK_GET_DEPARTMENT`	Fetch details of a Zoho Desk department by ID.	All levels
Get departments count `ZOHO_DESK_GET_DEPARTMENTS_COUNT`	Get the total count of departments in Zoho Desk.	All levels
Get department logo `ZOHO_DESK_GET_DEPARTMENT_LOGO`	Get/download a department's logo from Zoho Desk.	All levels
Get ticket `ZOHO_DESK_GET_TICKET`	Get Ticket	All levels
Get ticket latest thread `ZOHO_DESK_GET_TICKET_LATEST_THREAD`	Fetch the most recent thread of a ticket. Use when you need the latest conversation on a ticket.	All levels
Get ticket resolution `ZOHO_DESK_GET_TICKET_RESOLUTION`	Get Ticket Resolution	All levels
Get ticket thread `ZOHO_DESK_GET_TICKET_THREAD`	Fetch a specific thread within a Zoho Desk ticket.	All levels
List agents `ZOHO_DESK_LIST_AGENTS`	List all agents in the Zoho Desk organization with optional filtering and pagination.	Full access
List contacts `ZOHO_DESK_LIST_CONTACTS`	List contacts with filters and pagination.	All levels
List contact accounts `ZOHO_DESK_LIST_CONTACT_ACCOUNTS`	List accounts associated with a Zoho Desk contact.	All levels
List departments `ZOHO_DESK_LIST_DEPARTMENTS`	List all departments in the current Zoho Desk organization.	All levels
List organizations `ZOHO_DESK_LIST_ORGANIZATIONS`	List all organizations the current user belongs to.	All levels
List roles `ZOHO_DESK_LIST_ROLES`	List Roles	All levels
List roles by ids `ZOHO_DESK_LIST_ROLES_BY_IDS`	List Roles By IDs	All levels
List teams in department `ZOHO_DESK_LIST_TEAMS_IN_DEPARTMENT`	List teams in the specified Zoho Desk department.	All levels
List tickets `ZOHO_DESK_LIST_TICKETS`	List Tickets	All levels
List ticket conversations `ZOHO_DESK_LIST_TICKET_CONVERSATIONS`	List Ticket Conversations	All levels
List views `ZOHO_DESK_LIST_VIEWS`	List all ticket views in the Zoho Desk organization with pagination support.	Full access
Search `ZOHO_DESK_SEARCH`	Search across Zoho Desk modules including tickets, accounts, contacts, and tasks using keywords or phrases.	Full access
Update account `ZOHO_DESK_UPDATE_ACCOUNT`	Update an existing Zoho Desk account's information such as name, email, phone, website, or description.	Full access
Update many tasks `ZOHO_DESK_UPDATE_MANY_TASKS`	Update multiple tasks in a single call using Zoho Desk API.	Read + write, Full access
Update ticket `ZOHO_DESK_UPDATE_TICKET`	Updates an existing Zoho Desk ticket by modifying one or more fields such as status, priority, assignee, description, or other ticket properties.	Full access
Upload department logo `ZOHO_DESK_UPLOAD_DEPARTMENT_LOGO`	Upload/update a department logo in Zoho Desk.	Read + write, Full access
Upload ticket attachment `ZOHO_DESK_UPLOAD_TICKET_ATTACHMENT`	Uploads a file attachment to a specific Zoho Desk ticket.	Full access

What agents can't do in Zoho Desk (yet)

Anything not in the table above. The tools mirror what Zoho Desk makes available to connected apps. If Zoho Desk doesn't expose an operation, agents can't perform it either.
If something you need is missing, there's usually a path: add the service's API key under Settings → Custom integrations and your agents can call it directly. See custom integrations & secrets. You can also ask your lead agent to open a ticket describing what it needs.

Using it in missions

Just ask in plain language: “check Zoho Desk for …”, “create … in Zoho Desk”, “every Monday, … ”, and the agent finds the right tool, runs it, and reports back with a receipt in your Runs ledger. Anything outward-facing (sending, posting, publishing) that a mission didn't clearly authorize comes back to you as a ticket first.

Troubleshooting

Agent says	What's happening	Fix
"Zoho Desk isn't connected"	No active connection (or this agent is denied)	Connect on the Integrations page; check the agent's per-app policy
"The connection has expired"	Zoho Desk ended the authorization (they all do periodically)	Click Reconnect on the account, same settings, one click
"I'm not allowed to do that"	The action is above the account's access level, or the agent is scoped down	Raise the level under Manage, or adjust that agent's policy
It did something unexpected	The ask was ambiguous (e.g. matched an existing item)	Be explicit, "create a NEW …", and give agents a working folder where relevant